Brand: ZOJIRUSHI
Category: Rice Cooker
Manual Type:
Language:
Manual for NS-TSC10 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:51 p.m.
Warranty Summary
None
Basic Cooking Steps:
- Measure rice using the provided measuring cup.
- Clean the rice and adjust water level.
- Place Inner Cooking Pan, attach lid set and steam vent cap, close outer lid, and plug in power cord.
- Select desired menu by pressing the MENU button.
- Press the START/REHEAT button to begin cooking.
- After cooking completion sound, stir and loosen rice.
- Press CANCEL button and unplug the power cord after use.
Troubleshooting and error codes
| Problems | Cause (Points to check) |
|---|---|
| Rice cooks too hard or too soft | If the Rice Cooker is positioned on an uneven or tilted surface, the texture of the cooked rice may be too hard or too soft as the amount of water becomes inconsistent. The texture of rice varies depending on the brand of the rice, where it was harvested, and how long it was stored (new crop or old crop). The texture of rice varies depending on the room and water temperatures. Using the Timer may result in softer rice. Using the QUICK menu setting may result in harder rice. Make sure the Inner Cooking Pan has not deformed. Did you loosen the rice after cooking was completed? → Loosen the rice immediately after cooking is completed. |
| Rice is scorched: | Foreign matter such as rice may be stuck to the outside of the Inner Cooking Pan, on the Heating Plate or the Center Sensor. Rice may not have been cleaned sufficiently, allowing too much bran to be left on the rice grain. Make sure the Inner Cooking Pan has not deformed. |
| Boils over while cooking: | Has another menu setting other than PORRIDGE been selected when cooking porridge? Make sure the Steam Vent Cap is attached. Rice may not have been cleaned sufficiently, allowing too much bran to be left on the rice grain. Make sure the Inner Cooking Pan has not deformed. Is the Menu selection or Water Level correct? → pg.11 |
| Unable to start cooking or the buttons do not respond: | Make sure the Power Plug is plugged in securely. Does the Display show "E01" or "E02"? → pg.27 Is the REGULAR KEEP WARM or EXTENDED KEEP WARM light on? → Press the CANCEL button and press the START/REHEAT button. |
| A noise is heard during Cooking / Keep Warm: | The microprocessor (MICOM) makes a sound while adjusting the heat power of the Rice Cooker. This does not indicate a problem. There is a spark-like noise when there is water left on the outside of the Inner Cooking Pan.→ Always take precautions to wipe the outer surface of the Inner Cooking Pan and the inside of the Main Body clean, especially of moisture and foreign matters, before placing the Inner Cooking Pan into the Main Body. |
| Steam comes out from the gap between the Outer Lid and the Main Body: | Please check if the Outer Lid has deformed or the Outer Lid Gasket is damaged. Is the Outer Lid Gasket dirty? If it is dirty, clean the Outer Lid Gasket. |
| The Reheat function does not work: | Make sure the Keep Warm mode is not cancelled. → pg.14 |
| Cake is not cooked through or does not rise: | The cooking time may have been too short. Be sure to follow the cooking times suggested in the RECIPES. If it still requires more baking, use the Time Setting or buttons to adjust the time. See pg.18 "HOW TO BAKE CAKE" or "RECIPES" on pg.22. Be sure to beat the egg whites well until foamy. Otherwise, it may cause insufficient baking or rising. Be sure not to over-beat the egg whites. Beating the egg whites until they separate may cause insufficient baking or rising. Inaccurately measured ingredients may cause insufficient baking or rising. Over-mixing the batter when adding all purpose flour may cause insufficient baking or rising. Adding too much additional ingredients such as raisins may cause insufficient baking. Make sure not to add too much ingredients. Follow the amount listed in the RECIPES. Too much batter may cause insufficient baking. Be sure to bake the cake immediately after preparing the batter. Allowing the batter to sit for an extended period of time may deflate the batter and cause it to bake flat. If you hit the bottom of Inner Cooking Pan too many times, it releases too much air and causes the batter to deflate. Hit the Inner Cooking Pan a few times only. Make sure the Inner Cooking Pan has not deformed. If the Inner Cooking Pan is deformed, the cake may turn out darker or bake insufficiently. |
| Cake rises too much: | Did you add baking powder or baking soda? → Do not add baking powder or baking soda as it may cause the cake to rise too high and cause malfunction. |
Troubleshooting and error codes
| Problems | Cause (Points to check) |
|---|---|
| Rice cooks too hard or too soft | If the Rice Cooker is positioned on an uneven or tilted surface, the texture of the cooked rice may be too hard or too soft as the amount of water becomes inconsistent. The texture of rice varies depending on the brand of the rice, where it was harvested, and how long it was stored (new crop or old crop). The texture of rice varies depending on the room and water temperatures. Using the Timer may result in softer rice. Using the QUICK menu setting may result in harder rice. Make sure the Inner Cooking Pan has not deformed. Did you loosen the rice after cooking was completed? → Loosen the rice immediately after cooking is completed. |
| Rice is scorched: | Foreign matter such as rice may be stuck to the outside of the Inner Cooking Pan, on the Heating Plate or the Center Sensor. Rice may not have been cleaned sufficiently, allowing too much bran to be left on the rice grain. Make sure the Inner Cooking Pan has not deformed. |
| Boils over while cooking: | Has another menu setting other than PORRIDGE been selected when cooking porridge? Make sure the Steam Vent Cap is attached. Rice may not have been cleaned sufficiently, allowing too much bran to be left on the rice grain. Make sure the Inner Cooking Pan has not deformed. Is the Menu selection or Water Level correct? → pg.11 |
| Unable to start cooking or the buttons do not respond: | Make sure the Power Plug is plugged in securely. Does the Display show "E01" or "E02"? → pg.27 Is the REGULAR KEEP WARM or EXTENDED KEEP WARM light on? → Press the CANCEL button and press the START/REHEAT button. |
| A noise is heard during Cooking / Keep Warm: | The microprocessor (MICOM) makes a sound while adjusting the heat power of the Rice Cooker. This does not indicate a problem. There is a spark-like noise when there is water left on the outside of the Inner Cooking Pan.→ Always take precautions to wipe the outer surface of the Inner Cooking Pan and the inside of the Main Body clean, especially of moisture and foreign matters, before placing the Inner Cooking Pan into the Main Body. |
| Steam comes out from the gap between the Outer Lid and the Main Body: | Please check if the Outer Lid has deformed or the Outer Lid Gasket is damaged. Is the Outer Lid Gasket dirty? If it is dirty, clean the Outer Lid Gasket. |
| The Reheat function does not work: | Make sure the Keep Warm mode is not cancelled. → pg.14 |
| Cake is not cooked through or does not rise: | The cooking time may have been too short. Be sure to follow the cooking times suggested in the RECIPES. If it still requires more baking, use the Time Setting or buttons to adjust the time. See pg.18 "HOW TO BAKE CAKE" or "RECIPES" on pg.22. Be sure to beat the egg whites well until foamy. Otherwise, it may cause insufficient baking or rising. Be sure not to over-beat the egg whites. Beating the egg whites until they separate may cause insufficient baking or rising. Inaccurately measured ingredients may cause insufficient baking or rising. Over-mixing the batter when adding all purpose flour may cause insufficient baking or rising. Adding too much additional ingredients such as raisins may cause insufficient baking. Make sure not to add too much ingredients. Follow the amount listed in the RECIPES. Too much batter may cause insufficient baking. Be sure to bake the cake immediately after preparing the batter. Allowing the batter to sit for an extended period of time may deflate the batter and cause it to bake flat. If you hit the bottom of Inner Cooking Pan too many times, it releases too much air and causes the batter to deflate. Hit the Inner Cooking Pan a few times only. Make sure the Inner Cooking Pan has not deformed. If the Inner Cooking Pan is deformed, the cake may turn out darker or bake insufficiently. |
| Cake rises too much: | Did you add baking powder or baking soda? → Do not add baking powder or baking soda as it may cause the cake to rise too high and cause malfunction. |