Brand: SIEMENS
Category: Washing Machine
Manual Type:
Language:
Manual for IQ500 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 4:23 a.m.
Warranty Summary
Under the manufacturer's warranty, Customer Service is free of charge, with detailed warranty information available from after-sales service or retailer.
Basic Operation Summary:
- Turn the programme selector to choose a programme.
- Adjust programme settings if needed.
- Load laundry into the drum.
- Add detergent to the detergent drawer.
- Close the door.
- Press Start/Reload to begin the wash cycle.
- Once finished, turn the programme selector to Off and remove laundry.
Troubleshooting and error codes
| Fault | Cause | Troubleshooting |
|---|---|---|
| The display goes out and Start/Reload flashes. | Energy-saving mode is active | Press any button. The symbol lights up again. |
| "E:36 / -10" | Drain pipe or water outlet hose is blocked. | Clean the drain pipe and the water outlet hose. |
| "E:36 / -10" | Drain pipe or water drain hose is caught or jammed. | Ensure that the drain pipe and water drain hose are not kinked or trapped. |
| "E:36 / -10" | Drain pump is blocked. | → "Cleaning the drain pump", Page 42 |
| "E:36 / -10" | The water outlet hose is connected too high. | Install the water outlet hose at a maximum height of 1 metre. |
| "E:36 / -10" | Detergent dosage is too high. | Immediate measure: Mix one tablespoon of fabric softener with 0.5 litres of water and pour the mixture into the left-hand compartment (not for outdoor clothing, sportswear or items stuffed with down). Reduce the amount of detergent for the next washing cycle with the same load. |
| "E:36 / -10" | Unapproved extension installed on the water drain hose. | Remove any unapproved extensions from the water hose. Connecting the appliance |
Troubleshooting and error codes
| Fault | Cause | Troubleshooting |
|---|---|---|
| The display goes out and Start/Reload flashes. | Energy-saving mode is active | Press any button. The symbol lights up again. |
| "E:36 / -10" | Drain pipe or water outlet hose is blocked. | Clean the drain pipe and the water outlet hose. |
| "E:36 / -10" | Drain pipe or water drain hose is caught or jammed. | Ensure that the drain pipe and water drain hose are not kinked or trapped. |
| "E:36 / -10" | Drain pump is blocked. | → "Cleaning the drain pump", Page 42 |
| "E:36 / -10" | The water outlet hose is connected too high. | Install the water outlet hose at a maximum height of 1 metre. |
| "E:36 / -10" | Detergent dosage is too high. | Immediate measure: Mix one tablespoon of fabric softener with 0.5 litres of water and pour the mixture into the left-hand compartment (not for outdoor clothing, sportswear or items stuffed with down). Reduce the amount of detergent for the next washing cycle with the same load. |
| "E:36 / -10" | Unapproved extension installed on the water drain hose. | Remove any unapproved extensions from the water hose. Connecting the appliance |