Brand: Shark
Category: Vacuum Cleaner
Manual Type:
Language:
Manual for IQ SELF-EMPTY - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:58 p.m.
Warranty Summary
The Shark IQ Robot Self-Empty comes with a two-year limited warranty covering free parts and labor for defects.
To operate the Shark IQ Robot Self-Empty vacuum cleaner, begin by preparing your home for cleaning; secure cords and small objects. Then, set up for successful cleaning by using BotBoundary strips to keep the robot out of restricted areas. Prepare the robot by attaching side brushes and power it on. Next, set up the base in an area with a strong Wi-Fi signal and plug it in. Charge the robot by placing it on the base, ensuring power switches on both robot and base are ON. Download the SharkClean app to control and customize your cleaning experience.
Troubleshooting and error codes
| ERROR CODE | ERROR NUMBER | SOLUTION |
|---|---|---|
| CLEAN (RED) flashing | 10 | Robot may be stuck on an obstacle. Move robot to a new location on a level surface. |
| DOCK (RED) flashing | 6 | Front bumper may be jammed. Clean the bumper and make sure it moves in and out freely. If the issue persists, please visit sharkclean.eu. |
| CLEAN (BLUE) + DOCK (RED) solid | 14 | Botboundary error. Move your robot to a flat surface away from the magnetic boundary strip check to see if the magnetic boundary strips are set up properly. |
| CLEAN (RED) + DOCK (BLUE) flashing | 7 | Cliff sensor error. Move your robot to a new location and clean its cliff sensors. |
| CLEAN (RED) + DOCK (RED) flashing | 9 | Robot dustbin needs to be reinstalled. Insert the dustbin until it clicks in place. |
| DOCK (RED) + ! (RED) flashing | 2 | Robot's side brush got stuck while trying to clean. Remove any debris from around the side brushes. If the issue persists, please contact visit sharkclean.eu. |
| CLEAN (RED) + DOCK (RED) + ! (RED) flashing | 2 | A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely. |
| CLEAN (RED) + DOCK (BLUE) alternating | 16 | Robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely. |
| CLEAN (BLUE) + ! (RED) flashing | 2 | Robot's brush-roll got stuck while trying to clean. Remove any debris from the brush-roll by removing the brush-roll access door and checking inside and around the brush-roll for any items that are stuck. |
| CLEAN (RED) + DOCK (BLUE) + ! (RED) flashing | 21 | Robot has encountered an error while booting. Please turn the power off and back on. |
| CLEAN (BLUE) + DOCK (RED) flashing | 23 | Make sure your base indicator light turns blue to confirm your robot is placed on the base correctly. |
| BATTERY ICON (RED) flashing | 24 | Battery is critically low and needs recharging. Please pick up your robot and place it on the base. Make sure the base indicator light turns blue to confirm your robot is placed on the base correctly. |
| CLEAN (RED) + ! (RED) alternating | 2 | Blockage in brush-roll. Remove any debris from around the brush-roll so that it can spin freely. |
| DOCK (RED) FLASHING + ! (RED) solid | 26 | Blockage in dustbin. Check base and robot dustbin for clogs. Clear any debris and reinstall the dustbin, ensuring that it clicks into place. |
| DOCK (BLUE) + ! (RED) flashing | 24 | Robot has encountered an error while charging. Please make sure you are using the correct power cord for the base. |
| CLEAN (RED) + ! (RED) flashing | 3 | Suction motor failure. Remove and empty the dustbin, clean the filters, and remove blockages. |
| CLEAN (BLUE) + DOCK (RED) + ! (RED) flashing | 2 | Wheel motor encoder failure. Please visit sharkclean.eu. |
Troubleshooting and error codes
| ERROR CODE | ERROR NUMBER | SOLUTION |
|---|---|---|
| CLEAN (RED) flashing | 10 | Robot may be stuck on an obstacle. Move robot to a new location on a level surface. |
| DOCK (RED) flashing | 6 | Front bumper may be jammed. Clean the bumper and make sure it moves in and out freely. If the issue persists, please visit sharkclean.eu. |
| CLEAN (BLUE) + DOCK (RED) solid | 14 | Botboundary error. Move your robot to a flat surface away from the magnetic boundary strip check to see if the magnetic boundary strips are set up properly. |
| CLEAN (RED) + DOCK (BLUE) flashing | 7 | Cliff sensor error. Move your robot to a new location and clean its cliff sensors. |
| CLEAN (RED) + DOCK (RED) flashing | 9 | Robot dustbin needs to be reinstalled. Insert the dustbin until it clicks in place. |
| DOCK (RED) + ! (RED) flashing | 2 | Robot's side brush got stuck while trying to clean. Remove any debris from around the side brushes. If the issue persists, please contact visit sharkclean.eu. |
| CLEAN (RED) + DOCK (RED) + ! (RED) flashing | 2 | A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely. |
| CLEAN (RED) + DOCK (BLUE) alternating | 16 | Robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely. |
| CLEAN (BLUE) + ! (RED) flashing | 2 | Robot's brush-roll got stuck while trying to clean. Remove any debris from the brush-roll by removing the brush-roll access door and checking inside and around the brush-roll for any items that are stuck. |
| CLEAN (RED) + DOCK (BLUE) + ! (RED) flashing | 21 | Robot has encountered an error while booting. Please turn the power off and back on. |
| CLEAN (BLUE) + DOCK (RED) flashing | 23 | Make sure your base indicator light turns blue to confirm your robot is placed on the base correctly. |
| BATTERY ICON (RED) flashing | 24 | Battery is critically low and needs recharging. Please pick up your robot and place it on the base. Make sure the base indicator light turns blue to confirm your robot is placed on the base correctly. |
| CLEAN (RED) + ! (RED) alternating | 2 | Blockage in brush-roll. Remove any debris from around the brush-roll so that it can spin freely. |
| DOCK (RED) FLASHING + ! (RED) solid | 26 | Blockage in dustbin. Check base and robot dustbin for clogs. Clear any debris and reinstall the dustbin, ensuring that it clicks into place. |
| DOCK (BLUE) + ! (RED) flashing | 24 | Robot has encountered an error while charging. Please make sure you are using the correct power cord for the base. |
| CLEAN (RED) + ! (RED) flashing | 3 | Suction motor failure. Remove and empty the dustbin, clean the filters, and remove blockages. |
| CLEAN (BLUE) + DOCK (RED) + ! (RED) flashing | 2 | Wheel motor encoder failure. Please visit sharkclean.eu. |