Brand: Shark
Category: Vacuum Cleaner
Manual Type:
Language:
Manual for AI ROBOT 2500 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:56 p.m.
Warranty Summary
The Shark AI ROBOT 2500 has a one (1) year limited warranty covering defects in material and workmanship.
This Shark AI Robot 2500 is designed for household use only. Before use, ensure the charging cable is properly plugged in and read all safety instructions. For optimal performance, prepare your home by clearing obstacles and setting up no-go zones using the SharkClean app for areas you don't want the robot to enter. To start cleaning, simply press the CLEAN button on the robot or use the app to schedule cleanings or target specific areas with UltraClean Mode. The robot uses AI Laser Navigation to map and navigate your home efficiently. After cleaning, it automatically returns to its base to recharge and empty debris. Regular maintenance, such as emptying dust bins and cleaning filters, is essential for optimal performance.
Troubleshooting and error codes
| ERROR CODE | ERROR NUMBER | SOLUTION |
|---|---|---|
| DOCK (RED) + ! (RED) flashing | 2 | Side brush is stuck. Remove any debris from around the side brushes so they move freely. |
| CLEAN (RED) + DOCK (RED) + ! (RED) flashing | 2 | A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely. |
| CLEAN (RED) + ! (RED) alternating | 2 | Blockage in brushroll. Remove any debris from around the brushroll so that it can spin freely. |
| CLEAN (WHITE) + DOCK (RED) +! (RED) flashing | 2 | Wheel motor encoder failure. Please contact Shark Customer Service at 1-888-228-5531. |
| CLEAN (WHITE) + ! (RED) flashing | 2 | Blockage in brushroll. Remove any debris from around and inside the brushroll so that it can spin freely. |
| CLEAN (RED) + ! (RED) flashing | 3 | Suction motor failure. Remove and empty the dust bin, clean the filters, remove the brushroll and brushroll door, and remove blockages. |
| DOCK (RED) flashing | 6 | Front bumper may be jammed. Clean the bumper and make sure it moves in and out freely. |
| CLEAN (RED) + DOCK (WHITE) flashing | 7 | Cliff sensor error. Move your robot to a new location and clean its cliff sensors. |
| CLEAN (RED) + DOCK (RED) flashing | 9 | Robot dust bin needs to be reinstalled. Insert the dust bin until it clicks in place. |
| CLEAN (RED) flashing | 10 | Robot may be stuck on an obstacle. Move robot to a new location on a level surface. |
| CLEAN (RED) + DOCK (WHITE) alternating | 16 | Robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely. |
| CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing | 21 | Robot has encountered an error while booting. Please turn the power off and back on. |
| CLEAN (WHITE) + DOCK (RED) flashing | 23 | Make sure the base indicator light turns blue to confirm your robot is placed on the base correctly. |
| BATTERY ICON (RED) flashing | 24 | Battery is critically low and needs recharging. Please pick up your robot and place it on the base. Make sure the base indicator light turns blue to confirm your robot is placed on the base correctly. |
| DOCK (WHITE) + ! (RED) flashing | 24 | Robot has encountered an error while charging. Please make sure you are using the correct power cord for the base. |
| DOCK (RED) FLASHING + ! (RED) solid | 26 | Blockage in dust bin. Check base and robot dust bin for clogs. Clear any debris and reinstall the dust bin, ensuring that it clicks into place. |
Troubleshooting and error codes
| ERROR CODE | ERROR NUMBER | SOLUTION |
|---|---|---|
| DOCK (RED) + ! (RED) flashing | 2 | Side brush is stuck. Remove any debris from around the side brushes so they move freely. |
| CLEAN (RED) + DOCK (RED) + ! (RED) flashing | 2 | A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely. |
| CLEAN (RED) + ! (RED) alternating | 2 | Blockage in brushroll. Remove any debris from around the brushroll so that it can spin freely. |
| CLEAN (WHITE) + DOCK (RED) +! (RED) flashing | 2 | Wheel motor encoder failure. Please contact Shark Customer Service at 1-888-228-5531. |
| CLEAN (WHITE) + ! (RED) flashing | 2 | Blockage in brushroll. Remove any debris from around and inside the brushroll so that it can spin freely. |
| CLEAN (RED) + ! (RED) flashing | 3 | Suction motor failure. Remove and empty the dust bin, clean the filters, remove the brushroll and brushroll door, and remove blockages. |
| DOCK (RED) flashing | 6 | Front bumper may be jammed. Clean the bumper and make sure it moves in and out freely. |
| CLEAN (RED) + DOCK (WHITE) flashing | 7 | Cliff sensor error. Move your robot to a new location and clean its cliff sensors. |
| CLEAN (RED) + DOCK (RED) flashing | 9 | Robot dust bin needs to be reinstalled. Insert the dust bin until it clicks in place. |
| CLEAN (RED) flashing | 10 | Robot may be stuck on an obstacle. Move robot to a new location on a level surface. |
| CLEAN (RED) + DOCK (WHITE) alternating | 16 | Robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely. |
| CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing | 21 | Robot has encountered an error while booting. Please turn the power off and back on. |
| CLEAN (WHITE) + DOCK (RED) flashing | 23 | Make sure the base indicator light turns blue to confirm your robot is placed on the base correctly. |
| BATTERY ICON (RED) flashing | 24 | Battery is critically low and needs recharging. Please pick up your robot and place it on the base. Make sure the base indicator light turns blue to confirm your robot is placed on the base correctly. |
| DOCK (WHITE) + ! (RED) flashing | 24 | Robot has encountered an error while charging. Please make sure you are using the correct power cord for the base. |
| DOCK (RED) FLASHING + ! (RED) solid | 26 | Blockage in dust bin. Check base and robot dust bin for clogs. Clear any debris and reinstall the dust bin, ensuring that it clicks into place. |