Brand: MOSAIC
Category: Patio Heater
Manual Type:
Language:
Manual for SRPH32-XXXX - Troubleshooting and error codes + PDF Download
Uploaded: March 30, 2025, 4:25 p.m.
Warranty Summary
MOSAIC warrants this patio heater to be free of defects in material and workmanship for one (1) year from the date of purchase.
- Turn the control knob to “OFF” position.
- Turn LP cylinder gas valve to fully open position.
- Push in the gas control knob and turn counter-clockwise to "LOW" position to light the burner. Hold depressed for 30 seconds after burner is lit.
- Adjust heat to desired level.
- To turn off, push and turn control knob clockwise to “OFF” position, then turn LP cylinder gas valve clockwise to “OFF” position.
Troubleshooting and error codes
| PROBLEM | PROBABLE CAUSE | SOLUTION |
|---|---|---|
| Burner can be lit manually, can not be lit with control knob | Connection between valve and ignition pin is loose | Tighten the connection between ignition pin and valve |
| Burner can be lit manually, can not be lit with control knob | The distance between ignition pin and flame orifice is too | Adjust the distance between the ignition pin and flame orifice |
| Burner can be lit manually, can not be lit with control knob | Ignition pin fails | Call customer service |
| Burner will not light | Gas cylinder valve is closed | Turn gas cylinder valve to ON |
| Burner will not light | Pressure is low | Turn gas cylinder valve OFF and replace gas cylinder |
| Burner will not light | Hose and regulator broken | Call customer service |
| Burner will not light | Valve broken | Call customer service |
| Flame extinguish | Dirt built up around the tip of thermocouple | Clean dirt from thermocouple |
| Flame extinguish | Connection between thermocouple and valve is loose | Tighten the connection between thermocouple and valve |
| Flame extinguish | Tilt switch broken | Call customer service |
| Flame extinguish | Valve broken | Call customer service |
Troubleshooting and error codes
| PROBLEM | PROBABLE CAUSE | SOLUTION |
|---|---|---|
| Burner can be lit manually, can not be lit with control knob | Connection between valve and ignition pin is loose | Tighten the connection between ignition pin and valve |
| Burner can be lit manually, can not be lit with control knob | The distance between ignition pin and flame orifice is too | Adjust the distance between the ignition pin and flame orifice |
| Burner can be lit manually, can not be lit with control knob | Ignition pin fails | Call customer service |
| Burner will not light | Gas cylinder valve is closed | Turn gas cylinder valve to ON |
| Burner will not light | Pressure is low | Turn gas cylinder valve OFF and replace gas cylinder |
| Burner will not light | Hose and regulator broken | Call customer service |
| Burner will not light | Valve broken | Call customer service |
| Flame extinguish | Dirt built up around the tip of thermocouple | Clean dirt from thermocouple |
| Flame extinguish | Connection between thermocouple and valve is loose | Tighten the connection between thermocouple and valve |
| Flame extinguish | Tilt switch broken | Call customer service |
| Flame extinguish | Valve broken | Call customer service |