Manual for B31 - Troubleshooting and error codes + PDF Download

Manual for B31 - Troubleshooting and error codes + PDF Download

Brand: KEURIG

Category: Coffee Maker

Manual Type:

Language:

Uploaded: April 8, 2025, 1:51 p.m.

Manual Publish Date: 2009-11-01

Warranty Summary

Keurig warrants the Brewer to be free of defects in materials and workmanship under normal use for one year from the date of purchase.
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  1. Plug the brewer into a grounded outlet.
  2. Press the power button.
  3. Open the cold water reservoir lid and fill it with desired amount of water.
  4. Close the lid.
  5. Lift the brewer handle to open.
  6. Place a K-Cup portion pack into the K-Cup holder.
  7. Lower the handle completely to close.
  8. Place a mug on the drip tray plate.
  9. Press the brew button to start brewing.

Troubleshooting and error codes

SITUATION SOLUTION
Brewer does not have power
  • Make sure the Power Button is pressed. The Add Water Indicator should flash blue after pushing the Power Button.
  • Plug Brewer into an independent outlet.
  • Check to be sure that it is plugged in securely.
  • Plug into a different outlet.
  • Reset your home's circuit breaker if necessary.
Brewer will not brew
  • Make sure the Brewer has power (see above).
  • Press the Power Button. If the Add Water Indicator flashes blue, add water and attempt to brew. If the Add Water Indicator does not flash blue, make sure the Brewer has power (see above). If the Brewer still does not operate, contact Customer Service.
  • If the BREW Button flashes red longer than 3 minutes, contact Customer Service.
Brewer only brews a partial brew
  • The Exit Needle may be clogged (see page 13).
  • Clean the K-Cup® Portion Pack Holder Assembly if necessary (see page 12).
  • De-scale the Brewer (see page 15).
  • If you have repeated the de-scale procedure two times, and the Brewer still does not function properly, contact Customer Service.

Troubleshooting and error codes

SITUATION SOLUTION
Brewer does not have power
  • Make sure the Power Button is pressed. The Add Water Indicator should flash blue after pushing the Power Button.
  • Plug Brewer into an independent outlet.
  • Check to be sure that it is plugged in securely.
  • Plug into a different outlet.
  • Reset your home's circuit breaker if necessary.
Brewer will not brew
  • Make sure the Brewer has power (see above).
  • Press the Power Button. If the Add Water Indicator flashes blue, add water and attempt to brew. If the Add Water Indicator does not flash blue, make sure the Brewer has power (see above). If the Brewer still does not operate, contact Customer Service.
  • If the BREW Button flashes red longer than 3 minutes, contact Customer Service.
Brewer only brews a partial brew
  • The Exit Needle may be clogged (see page 13).
  • Clean the K-Cup® Portion Pack Holder Assembly if necessary (see page 12).
  • De-scale the Brewer (see page 15).
  • If you have repeated the de-scale procedure two times, and the Brewer still does not function properly, contact Customer Service.