Brand: Jabra GN
Category: Hearing Aids
Manual Type: User Manual
Language: English
Manual for ENHANCE SELECT 50 - Troubleshooting and error codes + PDF Download
Uploaded: March 12, 2025, 3:26 a.m.
Manual Publish Date: 2023-08-01
Warranty Summary
The manufacturer provides a warranty against defects in workmanship or materials, with the specific period detailed on the warranty card.
Basic Operation
- Turning On: Close the battery door.
- Turning Off: Open the battery door.
- Volume Control: Press the button on the right hearing aid (up) or left (down).
- Program Change: Press the push button to cycle through programs.
Troubleshooting and error codes
| Issue | Potential cause | Potential solution |
|---|---|---|
| Receiver wire doesn't fit comfortably | Is the receiver inserted correctly in the ear, and is the receiver wire length correct? | See "Inserting the receiver dome into your ear", page 18, or contact Jabra Enhance. See the back page for contact information. |
| Feedback or "whistling" | Is your dome inserted correctly in your ear? | Put it back in. |
| Feedback or "whistling" | Is the volume very loud? | Reduce the volume. |
| Feedback or "whistling" | Is the receiver wire broken? | Contact Jabra Enhance for a replacement. |
| Feedback or "whistling" | Are you holding an object (e.g., a hat or a telephone mouthpiece) close to the hearing aid? | Move your hand away to create more space between the hearing aid and the object. |
| Feedback or "whistling" | Is your ear full of wax? | Visit your doctor. |
| No sound | Is the hearing aid turned off? | Turn it on. |
| No sound | Is there a battery in the hearing aid? | Insert a new battery. |
| No sound | Is the battery still good? | Replace with a new battery. |
| No sound | Is the receiver wire broken? | Contact Jabra Enhance for a replacement. |
| No sound | Does the hearing aid need cleaning, or is the wax filter clogged? | Clean your hearing aids and change your wax filters. |
| No sound | Is your ear full of wax? | Visit your doctor. |
| Sound is distorted, spluttering, or weak? | Is the battery dead? | Replace with a new battery. |
| Sound is distorted, spluttering, or weak? | Is the battery dirty? | Clean it or replace it with a new one. |
| Sound is distorted, spluttering, or weak? | Is the receiver wire broken? | Consult your hearing care professional.Contact Jabra Enhance for a replacement. |
| Sound is distorted, spluttering, or weak? | Is there moisture in your hearing aid? | Use a desiccant (drying kit). |
| Battery drains very quickly. | Did you leave your hearing aid on for long periods of time? | Always turn off your hearing aid when you are not using it, e.g. at night. Your batteries will run out faster when you use wireless functions like streaming from your smart device or from your TV with our TV streamer. |
| Battery drains very quickly. | Is the battery old? | Check the battery packaging. |
Troubleshooting and error codes
| Issue | Potential cause | Potential solution |
|---|---|---|
| Receiver wire doesn't fit comfortably | Is the receiver inserted correctly in the ear, and is the receiver wire length correct? | See "Inserting the receiver dome into your ear", page 18, or contact Jabra Enhance. See the back page for contact information. |
| Feedback or "whistling" | Is your dome inserted correctly in your ear? | Put it back in. |
| Feedback or "whistling" | Is the volume very loud? | Reduce the volume. |
| Feedback or "whistling" | Is the receiver wire broken? | Contact Jabra Enhance for a replacement. |
| Feedback or "whistling" | Are you holding an object (e.g., a hat or a telephone mouthpiece) close to the hearing aid? | Move your hand away to create more space between the hearing aid and the object. |
| Feedback or "whistling" | Is your ear full of wax? | Visit your doctor. |
| No sound | Is the hearing aid turned off? | Turn it on. |
| No sound | Is there a battery in the hearing aid? | Insert a new battery. |
| No sound | Is the battery still good? | Replace with a new battery. |
| No sound | Is the receiver wire broken? | Contact Jabra Enhance for a replacement. |
| No sound | Does the hearing aid need cleaning, or is the wax filter clogged? | Clean your hearing aids and change your wax filters. |
| No sound | Is your ear full of wax? | Visit your doctor. |
| Sound is distorted, spluttering, or weak? | Is the battery dead? | Replace with a new battery. |
| Sound is distorted, spluttering, or weak? | Is the battery dirty? | Clean it or replace it with a new one. |
| Sound is distorted, spluttering, or weak? | Is the receiver wire broken? | Consult your hearing care professional.Contact Jabra Enhance for a replacement. |
| Sound is distorted, spluttering, or weak? | Is there moisture in your hearing aid? | Use a desiccant (drying kit). |
| Battery drains very quickly. | Did you leave your hearing aid on for long periods of time? | Always turn off your hearing aid when you are not using it, e.g. at night. Your batteries will run out faster when you use wireless functions like streaming from your smart device or from your TV with our TV streamer. |
| Battery drains very quickly. | Is the battery old? | Check the battery packaging. |