Brand: GE
Category: Washer
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Manual for HTW200ASKWW - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:51 p.m.
Manual Publish Date: 2015-11-16
Warranty Summary
GE provides a one-year limited warranty on factory specified parts and a ten-year limited warranty on the motor.
This service manual provides step-by-step instructions for disassembling and repairing the GE HTW200ASKWW washer. Key procedures include lid and control panel removal, accessing internal components like the water valve, dispenser, agitator, drive motor, and drain pump. It also covers tub and cabinet removal, harness replacement, and provides schematics and troubleshooting fault codes for effective diagnostics and repair.
Troubleshooting and error codes
| Fault Code (Hex) | Name | Description | Repair Action |
|---|---|---|---|
| 1 | Lock Monitor | Lid lock didn't occur or lid lock signal not seen by control due to lack of connection. | Check the resistance of the lid lock assembly. Check the harness for open wires and or connectors from the board to the lock assembly. If lock assembly and harness prove good at the time of service, replace the lid lock assembly. Replace control if this fault happens repeatedly. |
| 2 | Lid Monitor | Control did not get lid closed signal from switch while motor was moving. Could mean the switch didn't close or control didn't get the signal because of lack of connection. | Replace lid switch. |
| 3 | Locked Rotor Monitor | For 5 straight seconds control not seeing signal changes indicating the motor is turning while trying to spin. Could mean the motor isn't rotating or Control didn't get the signal because of lack of connection. |
Physically check the washer for anything preventing motor movement. Check harness and harness connectors from the control to the motor. Verify hall sensor is connected to the main harness. Put washer in Service Mode and run TEST 13. Spin Test. If hall sensor is bad or disconnected, the basket will start to spin normally and then stop spinning after approximately 5 seconds. Ensure hall sensor is properly connected and positioned on the motor. If basket spins for approximately 15 seconds, the hall sensor is most likely NOT the cause. TCO should reset in approximately 45 minute. If TCO is tripped, make sure motor moves freely and that nothing is jamming it. Replace motor if it does not. |
| 4 | Reset Monitor | Control is resetting the software by itself due to criteria it believes could resolve itself upon reset. | Check for loose connections at the control. Reconnect if any. Check for recommended house line voltage to the washer. |
| 5 | Mode Shifter | Control didn't see the transition from Agitate to Spin or vice-versa in the time required. Could mean the shift didn't occur or Control didn't get the signal because of lack of connection. | Check mode shifter coupler for damage and the ability to slide in and out freely. Using an ohm meter, check to ensure mode shifter switch is in the open position. Check resistance of mode shifter motor (approximately 5.7K ohms). Check for 120VAC to the mode shifter motor at the control J512 connector. If voltage is present, replace the mode shifter. If voltage is not present at the control, replace control. |
| 6 | Critical Flood Level by Pressure | Pressure level exceeds 17.5 inches above pressure port. | Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check for any leaking water valves. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
| 7 | Flood Warning Level by Pressure | Pressure level exceeds 16.5 inches above pressure port. | Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check for any leaking water valves. Check for any leaking water valves. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
| 8 | Pressure Sensor Loss | Pressure Sensor Loss | Check house water supply vales are turned on. Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check water valve operation Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
| 9 | Lid Switch Redundancy | Start attempted for a 4th cycle when the previous 3 cycles have completed with backup micro seeing lid open. Could mean the switches didn't occur or backup processor didn't get the signal because of lack of connection. See Fault #2 as well. | Open and close the lid to clear the error. Check harness and connectors that go to the lid switch. If the error will not clear, replace the lid switch. |
| 10 | Mode Shift Feedback Monitor | Signal feedback state from the mode shifter (agitate or spin) and the state requested by the control are not the same and the basket or agitator is rotating faster than 3-4 RPM. Agitate mode feedback signal is no voltage. | Check mode shifter coupler for damage and the ability to slide in and out freely. Use ohm meter to ensure harness shows continuity to the mode shifter from the control. Check resistance of mode shifter motor (approximately 5.7K ohms). Check for 120VAC to the mode shifter motor at the control J512 connector. If voltage is present and no operation, replace the mode shifter. If voltage is not present at the control, replace control. |
| 11 | Clock Monitor | 1. AC power line frequency is not 60Hz. 2. Software failure. |
1. Check the frequency of the AC power outlet. If it is more than a few Hz off of 60Hz, notify utility company. 2. If house frequency is good, update software. |
| 12 | Redundant Flood Condition | Backup Processor received an extended period of pressure readings that is nearing over-flow levels. Pressure 18.0" Voltage Output must be present. Could mean water did get that high due to briefly stuck water valve. Voltage output of Sensor too high for actual water level because of Sensor or water in Pressure tube increasing pressure. |
Check pressure tube for trapped water. Check Each Valves Operation... (Replace Water Valve and send back to GE) Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. Send Control back to GE. If the pressure tube is intact, replace control and Send Control back to GE. |
| 13 | Redundant Lid Unlocked | In spin mode, the lid switch feedback has voltage (lid closed), for more than 5 seconds the motor speed feedback assumes the basket is spinning > 4-5RPM when the lid lock feedback has no voltage (Lid Unlocked). Lid Switch Feedback has no Voltage when the BRPM is > 4-5RPM. | Check lid switch continuity at J513 on the control. Check continuity of lid lock position. Opened or Closed. Check for proper operation of lid lock. 120VAC while activating Check lid lock wiring harness from the control to lock assembly. If lid lock assembly and harness are OK, replace control board |
| 14 | Lid Lock Failure | Signal received by control is indicating the lock will not lock or unlock when requested or the lid switch is indicating open when the signal received indicated locked. | Verify that the lid lock is not blocked by any external debris. Check lid switch continuity at J513 on the control. Check continuity of lid lock position. Opened or Closed. Check for proper operation of lid lock. 120VAC while activating Check lid lock wiring harness from the control to lock assembly. If lid lock assembly and harness are OK, update the software. |
| 15 | Water Temp Sensor Invalid | 1. Thermistor disconnected/not present. 2. Failed thermistor |
Check thermistor resistance from connector J701 on the control board. Validate the resistance matches the table in mini-manual. Check wiring harness and connections. Replace thermistor. |
| 16 | Adaptive Drain/Slow Drain | The total number of times during machine life the actual amount of time the pressure sensor indicated the wash water had drained to empty exceeded the calculated time by the software. | This fault is set when adaptive drain cycle occurs to try to remove the rest of water in tub.. If the adaptive drain cycle times out, the control will run a Drain Pump Clearing algorithm to free the pump impeller of debris. Then it will finish draining. If drain clearing algorithm fails look for fault 18. If fault 16 is 100 and fault 18 never occurs there is no problem... If fault 16 and fault 18 equal each other in faults, then look for drain blockages including house standpipe. 1. Check for water in the bottom of the tub. If so drain and try cycle again 2. Check the basket for excessive friction. Basket should spin freely. If not, find source of friction and remove it. |
| 17 | Dry Load Sense Timeout | Dry load sense times out and moves to the next part of the cycle selected. This occurs when the washer is not reaching the target speed within a defined time limit for the load type selected. | 1. Check for water in the bottom of the tub. If so drain and try cycle again 2. Check the basket for excessive friction. Basket should spin freely. If not, find source of friction and remove it. |
| 18 | Drain Pump Clearing algorithm failed. | While draining the pressure sensor value for water level did not indicate the washer was empty before the Max Continuous Drain ON time was reached. | This fault is set and will be seen with fault 16 when Drain Pump Clearing Algorithm failed to remove the blockage and the rest of water in tub. Check the drain pump for blockage. Check installation instructions for proper standpipe height. Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. Check resistance of the pump (13.5 ohms) from J512 connector on the control. If open circuit, check wiring harness to the pump and pump motor. Check for 120VAC to the drain pump. If voltage is present and pump does not operate, replace pump. If voltage is not present, replace IMC (Interface Machine Control). |
| 19 | UI State Timeout | Washer was paused for over 12 hours | This is normal operation. This will happen if the consumer and or control switched cycle to a paused state. |
| 20 | Critical Flood Level by Gallons | Water volume into the tub exceeded 41 gallons as calculated by the control. 1. Pressure tube is momentarily pinched, has water in it, partial blockage if Flood fault 12 occurs. 2. Low water pressure/flow or permanent pressure system blockage if NO Flood fault 12 occurs. |
Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check for any leaking water valves. Check home water pressure. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
| 21 | Flood Warning Level by Gallons. | Water volume into the tub exceeded 36.3 gallons as calculated by the control. Stops filling | Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check for any leaking water valves. Check home water pressure. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
| 22 | Out of Balance (OOB) during dry load sense. | Large wet/OOB load being washed. This is set if OOB condition is detected during dry load sense algorithm. Dry load sense will be abandoned and wet load sense will be started. | 1. Check for excessively OOB load. Customer Education on how to distribute load. 2. Check the basket for excessive friction or for being excessively out of round. Basket should spin freely and without wobble. If friction is found, remove it. I basket is bad replace it. |
| 23 | Critical Lid Lock | 1. Lock blockage 2. Lid Lock failure. Will not lock or unlock or is locked while lid is opened. |
Verify that the lid lock is not blocked by any external debris. Check lid switch continuity at J513 on the control. Check continuity of lid lock position. Opened or Closed. Check for proper operation of lid lock. 120VAC while activating Check lid lock wiring harness from the control to lock assembly. If lid lock assembly and harness are OK, replace control board |
| 24 | Lid Logic Failure | Lid switch failure. This fault is set if the system perceives the lid to be both OPEN and LOCKED for 5 consecutive seconds |
1. Check harness and connections from the control to the lid lock assembly for damage and continuity. 2. Run a spin cycle. Pull up on the lid during spin for more than 5 seconds and see if this fault occurs. Replace lid lock assemble. 3. If above does not correct the fault, replace the control. |
| 25 | Pressure Sensor Dropout | 1. Disconnected pressure hose. 2. Pressure tube is pinched or has water in it. 3. Pressure sensor failure. |
Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check for any leaking water valves. Check home water pressure. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
Troubleshooting and error codes
| Fault Code (Hex) | Name | Description | Repair Action |
|---|---|---|---|
| 1 | Lock Monitor | Lid lock didn't occur or lid lock signal not seen by control due to lack of connection. | Check the resistance of the lid lock assembly. Check the harness for open wires and or connectors from the board to the lock assembly. If lock assembly and harness prove good at the time of service, replace the lid lock assembly. Replace control if this fault happens repeatedly. |
| 2 | Lid Monitor | Control did not get lid closed signal from switch while motor was moving. Could mean the switch didn't close or control didn't get the signal because of lack of connection. | Replace lid switch. |
| 3 | Locked Rotor Monitor | For 5 straight seconds control not seeing signal changes indicating the motor is turning while trying to spin. Could mean the motor isn't rotating or Control didn't get the signal because of lack of connection. |
Physically check the washer for anything preventing motor movement. Check harness and harness connectors from the control to the motor. Verify hall sensor is connected to the main harness. Put washer in Service Mode and run TEST 13. Spin Test. If hall sensor is bad or disconnected, the basket will start to spin normally and then stop spinning after approximately 5 seconds. Ensure hall sensor is properly connected and positioned on the motor. If basket spins for approximately 15 seconds, the hall sensor is most likely NOT the cause. TCO should reset in approximately 45 minute. If TCO is tripped, make sure motor moves freely and that nothing is jamming it. Replace motor if it does not. |
| 4 | Reset Monitor | Control is resetting the software by itself due to criteria it believes could resolve itself upon reset. | Check for loose connections at the control. Reconnect if any. Check for recommended house line voltage to the washer. |
| 5 | Mode Shifter | Control didn't see the transition from Agitate to Spin or vice-versa in the time required. Could mean the shift didn't occur or Control didn't get the signal because of lack of connection. | Check mode shifter coupler for damage and the ability to slide in and out freely. Using an ohm meter, check to ensure mode shifter switch is in the open position. Check resistance of mode shifter motor (approximately 5.7K ohms). Check for 120VAC to the mode shifter motor at the control J512 connector. If voltage is present, replace the mode shifter. If voltage is not present at the control, replace control. |
| 6 | Critical Flood Level by Pressure | Pressure level exceeds 17.5 inches above pressure port. | Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check for any leaking water valves. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
| 7 | Flood Warning Level by Pressure | Pressure level exceeds 16.5 inches above pressure port. | Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check for any leaking water valves. Check for any leaking water valves. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
| 8 | Pressure Sensor Loss | Pressure Sensor Loss | Check house water supply vales are turned on. Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check water valve operation Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
| 9 | Lid Switch Redundancy | Start attempted for a 4th cycle when the previous 3 cycles have completed with backup micro seeing lid open. Could mean the switches didn't occur or backup processor didn't get the signal because of lack of connection. See Fault #2 as well. | Open and close the lid to clear the error. Check harness and connectors that go to the lid switch. If the error will not clear, replace the lid switch. |
| 10 | Mode Shift Feedback Monitor | Signal feedback state from the mode shifter (agitate or spin) and the state requested by the control are not the same and the basket or agitator is rotating faster than 3-4 RPM. Agitate mode feedback signal is no voltage. | Check mode shifter coupler for damage and the ability to slide in and out freely. Use ohm meter to ensure harness shows continuity to the mode shifter from the control. Check resistance of mode shifter motor (approximately 5.7K ohms). Check for 120VAC to the mode shifter motor at the control J512 connector. If voltage is present and no operation, replace the mode shifter. If voltage is not present at the control, replace control. |
| 11 | Clock Monitor | 1. AC power line frequency is not 60Hz. 2. Software failure. |
1. Check the frequency of the AC power outlet. If it is more than a few Hz off of 60Hz, notify utility company. 2. If house frequency is good, update software. |
| 12 | Redundant Flood Condition | Backup Processor received an extended period of pressure readings that is nearing over-flow levels. Pressure 18.0" Voltage Output must be present. Could mean water did get that high due to briefly stuck water valve. Voltage output of Sensor too high for actual water level because of Sensor or water in Pressure tube increasing pressure. |
Check pressure tube for trapped water. Check Each Valves Operation... (Replace Water Valve and send back to GE) Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. Send Control back to GE. If the pressure tube is intact, replace control and Send Control back to GE. |
| 13 | Redundant Lid Unlocked | In spin mode, the lid switch feedback has voltage (lid closed), for more than 5 seconds the motor speed feedback assumes the basket is spinning > 4-5RPM when the lid lock feedback has no voltage (Lid Unlocked). Lid Switch Feedback has no Voltage when the BRPM is > 4-5RPM. | Check lid switch continuity at J513 on the control. Check continuity of lid lock position. Opened or Closed. Check for proper operation of lid lock. 120VAC while activating Check lid lock wiring harness from the control to lock assembly. If lid lock assembly and harness are OK, replace control board |
| 14 | Lid Lock Failure | Signal received by control is indicating the lock will not lock or unlock when requested or the lid switch is indicating open when the signal received indicated locked. | Verify that the lid lock is not blocked by any external debris. Check lid switch continuity at J513 on the control. Check continuity of lid lock position. Opened or Closed. Check for proper operation of lid lock. 120VAC while activating Check lid lock wiring harness from the control to lock assembly. If lid lock assembly and harness are OK, update the software. |
| 15 | Water Temp Sensor Invalid | 1. Thermistor disconnected/not present. 2. Failed thermistor |
Check thermistor resistance from connector J701 on the control board. Validate the resistance matches the table in mini-manual. Check wiring harness and connections. Replace thermistor. |
| 16 | Adaptive Drain/Slow Drain | The total number of times during machine life the actual amount of time the pressure sensor indicated the wash water had drained to empty exceeded the calculated time by the software. | This fault is set when adaptive drain cycle occurs to try to remove the rest of water in tub.. If the adaptive drain cycle times out, the control will run a Drain Pump Clearing algorithm to free the pump impeller of debris. Then it will finish draining. If drain clearing algorithm fails look for fault 18. If fault 16 is 100 and fault 18 never occurs there is no problem... If fault 16 and fault 18 equal each other in faults, then look for drain blockages including house standpipe. 1. Check for water in the bottom of the tub. If so drain and try cycle again 2. Check the basket for excessive friction. Basket should spin freely. If not, find source of friction and remove it. |
| 17 | Dry Load Sense Timeout | Dry load sense times out and moves to the next part of the cycle selected. This occurs when the washer is not reaching the target speed within a defined time limit for the load type selected. | 1. Check for water in the bottom of the tub. If so drain and try cycle again 2. Check the basket for excessive friction. Basket should spin freely. If not, find source of friction and remove it. |
| 18 | Drain Pump Clearing algorithm failed. | While draining the pressure sensor value for water level did not indicate the washer was empty before the Max Continuous Drain ON time was reached. | This fault is set and will be seen with fault 16 when Drain Pump Clearing Algorithm failed to remove the blockage and the rest of water in tub. Check the drain pump for blockage. Check installation instructions for proper standpipe height. Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. Check resistance of the pump (13.5 ohms) from J512 connector on the control. If open circuit, check wiring harness to the pump and pump motor. Check for 120VAC to the drain pump. If voltage is present and pump does not operate, replace pump. If voltage is not present, replace IMC (Interface Machine Control). |
| 19 | UI State Timeout | Washer was paused for over 12 hours | This is normal operation. This will happen if the consumer and or control switched cycle to a paused state. |
| 20 | Critical Flood Level by Gallons | Water volume into the tub exceeded 41 gallons as calculated by the control. 1. Pressure tube is momentarily pinched, has water in it, partial blockage if Flood fault 12 occurs. 2. Low water pressure/flow or permanent pressure system blockage if NO Flood fault 12 occurs. |
Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check for any leaking water valves. Check home water pressure. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
| 21 | Flood Warning Level by Gallons. | Water volume into the tub exceeded 36.3 gallons as calculated by the control. Stops filling | Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check for any leaking water valves. Check home water pressure. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |
| 22 | Out of Balance (OOB) during dry load sense. | Large wet/OOB load being washed. This is set if OOB condition is detected during dry load sense algorithm. Dry load sense will be abandoned and wet load sense will be started. | 1. Check for excessively OOB load. Customer Education on how to distribute load. 2. Check the basket for excessive friction or for being excessively out of round. Basket should spin freely and without wobble. If friction is found, remove it. I basket is bad replace it. |
| 23 | Critical Lid Lock | 1. Lock blockage 2. Lid Lock failure. Will not lock or unlock or is locked while lid is opened. |
Verify that the lid lock is not blocked by any external debris. Check lid switch continuity at J513 on the control. Check continuity of lid lock position. Opened or Closed. Check for proper operation of lid lock. 120VAC while activating Check lid lock wiring harness from the control to lock assembly. If lid lock assembly and harness are OK, replace control board |
| 24 | Lid Logic Failure | Lid switch failure. This fault is set if the system perceives the lid to be both OPEN and LOCKED for 5 consecutive seconds |
1. Check harness and connections from the control to the lid lock assembly for damage and continuity. 2. Run a spin cycle. Pull up on the lid during spin for more than 5 seconds and see if this fault occurs. Replace lid lock assemble. 3. If above does not correct the fault, replace the control. |
| 25 | Pressure Sensor Dropout | 1. Disconnected pressure hose. 2. Pressure tube is pinched or has water in it. 3. Pressure sensor failure. |
Check pressure tube for pinches where it goes through top cover grommet. Check pressure tube for trapped water. Check for any leaking water valves. Check home water pressure. Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart. If it does not, the control will need to be replaced as the pressure sensor is mounted directly to the control. |