| The programme does not start. |
- Make sure that the mains plug is connected to the mains socket.
- Make sure that the appliance door is closed.
- Make sure that there is not a damaged fuse in the fuse box.
- Make sure that the Start/Pause has been pressed.
- If the delay start is set, cancel the setting or wait for the end of countdown.
- Deactivate the Child Lock function if it is on.
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| The appliance does not fill with water properly. |
- Make sure that the water tap is open.
- Make sure that the pressure of the water supply is not too low. For this information, contact your local water authority.
- Make sure that the water tap is not clogged.
- Make sure that the filter of the inlet hose and the filter of the valve are not clogged. Refer to “Care and cleaning”.
- Make sure that the inlet hose has no kinks or bends.
- Make sure that the connection of the water inlet hose is correct.
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| The appliance does not drain the water. |
- Make sure that the sink spigot is not clogged.
- Make sure that the drain hose has no kinks or bends.
- Make sure that the connection of the drain hose is correct.
- Set the drain option if you set a programme without drain phase.
- Set the drain option if you set an option which ends with water in the drum.
- If above mentioned solutions do not help, contact the Authorised Service Centre (as the filter of the drain pump may be clogged).
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| The spin phase does not operate or the washing cycle lasts longer than usually. |
- Adjust manually the items in the tub and start the spin phase again. This problem may be caused by balance problems.
- Set the spin option.
- Set the drain option if you set an option which ends with water in the drum.
- If above mentioned solutions do not help, contact the Authorised Service Centre (as the filter of the drain pump may be clogged).
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| There is water on the floor. |
- Make sure that the couplings of the water hoses are tight and there is not water leakages.
- Make sure that the water inlet hose and the drain hose have no damages.
- Make sure you use the correct detergent and the correct quantity of it.
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| You cannot open the appliance door. |
- Make sure that the washing programme is finished.
- Set the drain or the spin option if there is water in the drum.
- Do the emergency drain procedure. See “Frost precautions” (in “Care and Cleaning” chapter).
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| The appliance makes an unusual noise. |
- Make sure the levelling of the appliance is correct. Refer to ‘Installation instruction’.
- Make sure that the packaging and/or the transit bolts are removed. Refer to ‘Installation instruction’.
- Add more laundry in the drum. The load may be too small.
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| The appliance fills with water and drain immediately. |
- Make sure that the drain hose is in the correct position. The end of the hose may be too low. Refer to ‘Installation instruction’.
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| The cycle is shorter than the time displayed. |
- The appliance calculates a new time according to the laundry load. See the ‘Consumption Values’ chapter.
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| The cycle is longer than the time displayed. |
- An unbalanced laundry load increases the duration time. This is a normal behaviour of the appliance.
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| The washing results are not satisfactory. |
- Increase the detergent quantity or use a different detergent.
- Use special products to remove the stubborn stains before you wash the laundry.
- Make sure that you set the correct temperature.
- Decrease the laundry load.
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| You cannot set an option. |
- Make sure that you press only the wanted touch button(s).
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