Brand: vitapur
Category: Water Dispenser
Document Type:
Language: EN
Manual for VWD6956BLS - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:52 p.m.
Warranty Summary
Regular cleaning is required for warranty, failure to maintain will void warranty.
Initial Product Cleaning:
- Unplug unit and turn off power switch.
- Remove bottle support collar and clean reservoir with water dispenser cleaner or vinegar.
- Pour cleaning solution into reservoir and wait 20 minutes.
- Press dispensing buttons to drain.
- Drain reservoirs from the drain valve.
- Rinse with clean water.
- Replace bottle support collar.
Installing Water Bottle:
- Wash hands and clean bottle neck.
- Ensure unit is unplugged and power switch is OFF.
- Remove bottle cap.
- Lift and place bottle upside down on support collar.
- Press dispenser buttons until water flows.
- Plug in dispenser and set power switch to ON.
Troubleshooting and error codes
| Problem | Possible Cause | Suggested Solution |
|---|---|---|
| Water dispenser or dispensing tap is leaking | Small pin hole or crack in the bottle, (common with recycled water bottles) | Conduct water bottle leak test outlined on page 4. |
| Drain cap and silicone seal are not secure. | Ensure seal is secure in drain plug and tighten drain cap. | |
| Water was poured directly into bottle support collar and overflowed. | Drain by pressing all dispenser buttons. | |
| Possible air pocket. | Press dispenser buttons several times to relieve air pocket and release to re-set valve. | |
| Water is not hot or cold enough | All the water in the tank has been used. | Replace with full water bottle and wait 30 minutes for the water to heat or cool. |
| The unit is unplugged. | Plug it into the outlet. | |
| Insta-HOT was not activated. | Activate Insta-HOT by pressing the button. | |
| The circuit breaker in your home is tripped or the fuse has blown. | Reset the breaker or replace the fuse in your home. | |
| Power switch not turned on at back of unit. | Turn the switch to the ON position. | |
| Temperature limit tripped. | Set power switch to the OFF position, wait 5 minutes, then set power switch to the ON position. Wait 30 minutes for the water to heat or cool. | |
| Thermostat needs to be adjusted colder. | Adjust thermostat between min (cool) and max (colder) levels to achieve desired temperature. | |
| Water dispenser is not dispensing water | Empty water bottle. | Replace with full bottle. |
| Mineral deposits clogging tanks. | See Cleaning the Inside of the Dispenser. (pg. 7) | |
| Possible air pocket. | Push down on the dispenser buttons to prime the unit. | |
| Possible ice build up due to thermostat set too cold. | Unplug overnight, then reset. Set thermostat to MIN, slowly increasing based on your use and need for cold water. | |
| Water dispenser is noisy | Bottle making a gurgling noise as it fills the tank. | This is normal. |
| Water dispenser is uneven. | Make sure the dispenser is on an even surface that can support its full weight. |