Manual for ImageVision2000

Name: Manual for ImageVision2000
Brand: TOSHIBA
Availability: InStock

Brand: TOSHIBA

Category: Other

Document Type: Manual

Language: EN

Uploaded: Nov. 21, 2025, 9:23 p.m.

Configuring Toshiba MFP

To use a Toshiba MFP connected directly to the LAN with the Toshiba Network Viewer, ImageVision2000 or SmartLink2000, you must define the following settings on the Toshiba MFP:

TCP/IP settings (BOOTP/DHCP or static IP, Subnet Mask, Default Gateway).
Host Name, Email Address, Error Mail FW Address, SMTP Server Address, Receive Mode, and Email to Fax Gateway settings.
FTP Server Login Name and Password.
LAN Fax Server Address.

The document also provides steps for checking communication between the PC and the MFP, verifying SMTP server status, and sending fax messages successfully. It details how to troubleshoot common issues like "Invalid credentials for setup" and "Remote fax abandoned".

Troubleshooting and error codes

Problem	Possible Cause	Solution
Fax job fails immediately (e.g., "Remote fax abandoned")	LAN FAX SERVER ADDRESS setting on the Toshiba MFP does not match the IP address of the PC running the device driver.	Check and correct the LAN FAX SERVER ADDRESS setting on the Toshiba MFP or in ImageVision2000/SmartLink2000's device settings. Use IPCONFIG.EXE to find the PC's IP address.
Job remains "In progress" indefinitely	1. Intended recipient did not receive the fax. 2. Toshiba MFP did not send an MDN message back to ImageVision2000/SmartLink2000.	1. Verify fax reception or print TX REPORT on MFP. 2. Ensure E-MAIL ADDRESS on MFP is valid. If not, enable logging and collect logs.
"Invalid credentials for setup" error when reading setup data	FTP user and password settings on the Toshiba MFP do not match those in the device driver.	Check and ensure FTP Server Login Name and Password settings on the MFP match the "FTP User" and "FTP Password" settings in the device driver's properties.
No response when pinging MFP	1. IP address mismatch. 2. Firewall blocking communication. 3. Network cabling issues.	1. Verify IP addresses. 2. Temporarily disable PC firewall. 3. Check network cabling and infrastructure.