Name: Manual for Satellite Pro R50-E/A50-E TECRA C50-E/A50-E/Z50-E Series
Brand: TOSHIBA
Availability: InStock

Troubleshooting and error codes

Problem	Procedure
Computer shuts down automatically.	Leave the computer off until it reaches room temperature. If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support.
AC adaptor does not power the computer	Check the connections to make sure that the power cord/adaptor is firmly connected to the computer and a working power outlet. Check the condition of the cord and terminals. If the cord is frayed or damaged it should be replaced, while if the terminals are soiled, they should be cleaned with a clean cotton cloth. If the AC adaptor still does not power the computer, you should contact TOSHIBA Support.
Battery does not power the computer	The battery might be discharged. Connect the AC adaptor to recharge the battery.
Battery does not charge when the AC adaptor is attached.	If the battery is completely discharged, it will not begin charging immediately. In these instances, wait a few minutes before trying again. If the battery still does not charge, check that the power outlet the AC adaptor is connected to its supplying power. This can be tested by plugging another appliance into it. Check whether the battery is hot or cold to the touch - if so, it will not charge properly and should be allowed to reach room temperature before you try again. Unplug the AC adaptor and remove the battery to make sure its connecting terminals are clean - if necessary wipe them with a soft dry cloth lightly dipped in alcohol. Connect the AC adaptor and replace the battery, taking care to ensure that it is securely seated in the computer. Check the DC IN/Battery indicator. If it does not glow, allow the computer to charge the battery for at least twenty minutes. If the DC IN/Battery indicator starts to glow after this period, allow the battery to continue to charge for at least another twenty minutes before turning on the computer. However, if the indicator still does not glow, the battery might be at the end of its operating life and should be replaced. However, if you do not believe the battery is at the end of its operating life, you should speak to TOSHIBA Support.
Battery does not power the computer as long as expected	If you frequently recharge a partially charged battery, the battery might not charge to its full potential. In these instances, you should fully discharge the battery and then attempt to charge it again. Check the Power saver option under Creat a power plan in the Power Options.
The BIOS setting and system date/time are lost.	If the RTC battery becomes completely discharged, the realtime clock and calendar will stop working. The RTC battery should be replaced only by your dealer or by a TOSHIBA service representative, and then set the date/time in the TOSHIBA Setup Utility by using the following steps: 1. Launch the TOSHIBA Setup Utility. Refer to the TOSHIBA Setup Utility section for further information. 2. Set the date in the System Date field. 3. Set the time in the System Time field. 4. Follow the on-screen instructions to proceed.
The computer cannot be powered on	Disconnect the AC adaptor for several seconds and then reconnect the AC adaptor. After that, press the power button. If it does not work, press the power button twice again. If it still does not work, press and hold the power button for 12 seconds. Real-Time Clock (RTC) information might be cleared if the power is turned on by pressing the power button. You should set the system date/time manually in TOSHIBA Setup Utility. If it still does not operate properly, you should contact your reseller or dealer.
Output to screen is garbled	Refer to your software documentation to ensure that it is not remapping the keyboard in any way (remapping involves changing or reassigning the function of each key). If you are still unable to use the keyboard, you should contact TOSHIBA Support.
No display	Press the function keys to adjust the display priority, and to make sure that it is not set for output to an external monitor. Check to see if the external monitor is connected. When the external monitor is set as the primary display device in extended desktop mode, it does not display when the computer wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode. To keep this from happening, do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode. Remember to turn off the computer before disconnecting the external monitor. When the display panel and an external monitor are set to clone mode and they are turned off by the timer, the display panel or the external monitor might not display when turned on again. If this occurs, press the function key to reset the display panel and external monitor to clone mode. When booting up the computer, screen of BIOS setting and etc. might not be indicated correctly if the power saving function of external monitor is enabled. In this case, turn the power of external monitor OFF and ON once (to disable power saving function) and then restart your computer.
Markings appear on the computer's display panel.	These marks might have come from contact with the keyboard and Touch Pad while the display panel has been closed. Try to remove the marks by gently wiping the display panel with a clean dry cloth or, if this fails, with a good quality LCD screen cleaner. In this latter instance, you should always follow the instructions with the screen cleaner and always ensure that you let the display panel dry properly before closing it.
Computer does not boot from internal storage	Check to see whether there is a disc in the optical disc drive - if so remove it and try to start the computer again. If this has no effect, check the Boot Priority Options setting under Change Boot Order within the TOSHIBA Setup Utility.
Slow performance	The files on the HDD might be fragmented. In this instance you should run the disk defragmentation utility to check the condition of your files and the HDD. Refer to the operating system's documentation or online Help File for further information on operating and using the Defragmentation utility. As a last resort, you should reformat the HDD and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact TOSHIBA Support.
You cannot access a disc in the optical disc drive	Make sure the drive’s disc tray is securely closed. Press gently until it clicks into place. Open the disc tray and make sure the disc is properly seated. It should lie flat with the label facing up. A foreign object in the disc tray might block laser light from reading the disc. Make sure there is no obstruction. Remove any foreign object. Check whether the disc is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner.
Memory media card error occurs	Remove the memory media card from the computer and then reinsert it in order to ensure that it is firmly connected. If the problem persists, then you should refer to the documentation supplied with your memory media card for further information.
You cannot write to a memory media card	Remove the memory media card from the computer and check to ensure that it is not write protected.
You cannot read a file	Check to ensure the required file is actually on the memory media card that is inserted into the computer. If you are still unable to resolve the problem, contact TOSHIBA Support.
The Touch Pad does not work.	Check the Device Settings. Click Start -> Windows System -> Control Panel -> Hardware and Sound -> Mouse.
Mouse pointer does not respond to pointing device operation	In this instance, the system might be busy. Try moving the mouse again after waiting a short while.
Double-tapping (Touch Pad) does not work	In this instance, you should initially try changing the double-click speed setting within the Mouse Control utility. 1. To access this utility, click Start -> Windows System -> Control Panel -> Hardware and Sound -> Mouse. 2. Within the Mouse Properties window, click the Buttons tab. 3. Set the double-click speed as required and click OK.
The mouse pointer moves too fast or too slow	In this instance, you should initially try changing the speed setting within the Mouse Control utility. 1. To access this utility, click Start -> Windows System -> Control Panel -> Hardware and Sound -> Mouse. 2. Within the Mouse Properties window, click the Pointer Options tab. 3. Set the mouse pointer speed as required and click OK.
The reaction of Touch Pad is either too sensitive or not sensitive enough.	Adjust the touch sensitivity. To access it, click Start -> Windows System -> Control Panel -> Hardware and Sound -> Mouse. If you are still unable to resolve the problem, contact TOSHIBA Support.
Mouse pointer does not respond to mouse operation	In this instance, the system might be busy.Try moving the mouse again after waiting a short while. Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure that it is firmly attached.
Double-clicking does not work	In this instance, you should initially try changing the double-click speed setting within the Mouse Control utility. 1. To access this utility, click Start -> Windows System -> Control Panel -> Hardware and Sound -> Mouse. 2. Within the Mouse Properties window, click the Buttons tab. 3. Set the double-click speed as required and click OK.
The mouse pointer moves too fast or too slow	In this instance, you should initially try changing the speed setting within the Mouse Control utility. 1. To access this utility, click Start -> Windows System -> Control Panel -> Hardware and Sound -> Mouse. 2. Within the Mouse Properties window, click the Pointer Options tab. 3. Set the mouse pointer speed as required and click OK.
The mouse pointer moves erratically	The elements of the mouse responsible for detecting movement might be dirty. Refer to the documentation supplied with the mouse for instructions on how to clean it. If you are still unable to resolve the problem, contact TOSHIBA Support.
Fingerprints cannot be registered or deleted.	1. Save your work. 2. Click Start -> (Power) and then select Restart. 3. Hold down the F2 key and then release this key just after the computer is power on to show the TOSHIBA Setup Utility. 4. Select Security -> BIOS Password -> Supervisor, and then register the Supervisor Password. (If the User Password has been registered, clear it first.) 5. Select Clear Fingerprint data, and then press Yes. 6. Clear Supervisor Password. (If necessary, register the User Password again after that.) 7. To save the changes and exit the utility, press the F10 key and proceed by selecting Yes or select Exit -> Exit Saving Changes -> Yes. The computer restarts immediately.
USB device does not work	Remove the USB device from the computer and then reconnect it to a free port in order to ensure that it is firmly attached. Ensure that any required USB device drivers are properly installed. To achieve this, you should refer to both the device documentation and the operating system documentation.
I cannot use the Sleep and Charge function.	Sleep and Charge function might be disabled. Enable the Sleep and Charge function under USB Charge within the TOSHIBA Settings. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply might be stopped for safety reasons. When this happens, disconnect an external device if some external devices are connected. After that, turn the power of the computer ON/OFF to restore the function. If this function cannot be still used even if only one external device is connected, stop using the external device because its current is over the acceptable value of this computer. Some external devices might not be able to use the Sleep and Charge function. In this case, please try one or more of the following methods. Turn OFF the computer while external devices are connected. Connect external devices after turning OFF of the computer. If this function cannot be still used, change the setting to disable the function and stop using this function.
The battery depletes quickly even when I turned OFF the power of the computer.	If Sleep and Charge function is enabled, the computer's battery discharges during hibernation or when the computer is turned off. Connect the AC adaptor to the computer or disable the Sleep and Charge function.
External devices connected to the compatible ports do not work when connected to a compatible port.	Some external devices might not work when connected to a compatible port if the Sleep and Charge function is enabled. Reconnect the external device after turning the computer ON. If the external device still does not work, connect device to an USB port that does not have the Sleep and Charge function or change to disable the Sleep and Charge function.
The "USB Wakeup function" does not work.	When "System ON CDP Charge Mode" or "USB Sleep and Charge function" is enabled, the "USB WakeUp" function does not work for ports that support the Sleep and Charge function. In that case, use a USB port that does not have the USB Sleep and Charge function or change to disable both "System ON CDP Charge Mode" and "USB Sleep and Charge function".
No sound is heard	Press the function keys to increase or decrease volume. Check the software volume settings. Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure. Check within the Windows Device Manager application to ensure that the sound device is enabled and that the device is properly working.
Annoying sound is heard	In this instance, you might be experiencing feedback from either the internal microphone or an external microphone connected to the computer. Refer to Sound System and Video mode for further information. Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support.
Monitor does not turn on	After confirming that the monitor's power switch is on, check the connections to make sure that the power cord/adaptor is firmly connected to the monitor and to a working power outlet.
No display	Try adjusting the contrast and brightness controls on the external monitor. Press the function key in order to change the display priority and ensure that it is not set for the internal display only. Check to see if the external monitor is connected. When the external monitor is set as the primary display device in extended desktop mode, it does not display when the computer wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode. To keep this from happening, do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode. Remember to turn off the computer before disconnecting the external monitor. When the display panel and an external monitor are set to clone mode and they are turned off by the timer, the display panel or the external monitor might not display when turned on again. If this occurs, press the function key to reset the display panel and external monitor to clone mode. When booting up the computer, screen of BIOS setting and etc. might not be indicated correctly if the power saving function of external monitor is enabled. In this case, turn the power of external monitor OFF and ON once (to disable power saving function) and then restart your computer.
Display error occurs	Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support.
Cannot access LAN	Check for a firm cable connection between the LAN jack and the LAN hub.
Wake-up on LAN does not work	Make sure the AC adaptor is connected. The Wake-up on LAN function consumes power even when the system is off. If problems persist, consult your LAN administrator.
Cannot access Wireless LAN	Make sure that the wireless communication function of the computer is on. If problems persist, contact your LAN administrator.
Cannot access Bluetooth® device	Check to ensure that the wireless communication function of the computer is on. Check to ensure that the Bluetooth® Manager application is running on the computer and that power to the external Bluetooth® device is turned on. Check to ensure that no optional Bluetooth® Adaptor is installed in the computer. The built-in Bluetooth® hardware cannot operate simultaneously with another Bluetooth® controller. If you are still unable to resolve the problem, contact TOSHIBA Support.

Format	Description
Click	Tap the Touch Pad or click the left Touch Pad control button once. Left click the mouse once.
Right-click	Click the right Touch Pad control button once. Right-click the mouse once.
Double-click	Tap the Touch Pad or click the left Touch Pad control button twice. Left click the mouse twice.
Start	The word "Start" refers to the " " button in the lower-left corner of the screen.

Manual for Satellite Pro R50-E/A50-E TECRA C50-E/A50-E/Z50-E Series

Warranty Information

Getting Started

Equipment checklist

Hardware

Documentation

Conventions

Using your computer for the first time

Troubleshooting and error codes