Brand: TOSHIBA
Category: Camcorder
Document Type: Manual
Language: EN
Brand: TOSHIBA
Category: Camcorder
Document Type: Manual
Language: EN
Uploaded: Aug. 10, 2025, 12:54 a.m.
Manual Publish Date: 2012-02
This product is covered by a One (1) Year Standard Limited Warranty.
| Problem | Solution(s) |
|---|---|
| The camcorder does not turn on. The power turns off suddenly | Power is OFF. Press the Power button to turn ON. The battery is weak or dead. Recharge the battery. |
| The files on the memory card do not display smoothly, and the camcorder's LCD screen displays the "!" marking | The "!" means the SD™™ Card is low speed or contains corrupted files. To solve this, format the SD™™ Card using the camcorder not a computer, “Format” on page 48. The card has some problems and can not be recognized. Change the card with another one. Change the SD/SDHC/SDXC card to a high speed card. |
| The camcorder does not take videos/photos | The memory is full. Delete some unnecessary videos/photos or insert a new SD™™ Card. The power is OFF. Press the Power Button to turn ON. |
| How do I charge the battery? | You must use the supplied AC adaptor or the mini USB cable, see "Charging the battery” on page 16. The camcorder must be turned OFF. A blinking light indicates active charging and a solid light indicates that charging is complete. In AC charging mode, the full charge time is approximately up to 4 hours and the light will turn Off automatically after approximately 3~5 minutes even though charging continues. (Actual charging time may vary, depending on the battery's condition.) |
| The camcorder is freezing up | Try turning OFF the camcorder and removing the battery. Then re-insert the battery and turn the camcorder ON again. |
| The date imprinted on the photo is incorrect | Set the date and time in the Setup menu, see "Time settings" on page 47. |
| Why do some of my indoor photos look blurry and dark? | The lighting may be poor. Check your surroundings for a better lit area. The camcorder extends photo exposure time under low light/indoor conditions. Keep the camcorder (and the target subject) steady for several seconds when taking photos, see "Photo setting options” on page 31. Place the camcorder on a flat and steady surface, or use a tripod when taking photos. |
| The color of the video/photo is not natural | Select the proper white balance option to match the light source, see “White Balance” on page 38. |
| USB connection to the computer indications: | DV: Indicates the internal memory of the camcorder. Removable Disk: Indicates the external memory (SD/SDHC/SDXC card) installed in the camcorder. AIR10 Connect: Indicates the bundled program. If you want to install this program, double-click on the icon to begin the installation automatically, see “Installing CAMILEO® AIR10 Connect” on page 50. |
| The camcorder's LCD screen displays the message “CONNECTION FAILED" after pressing the Internet/Wi-Fi® button | The password configuration does not match the AP you wish to connect to. The AP router or the computer is not turned on. Turn the AP router or your computer on. The camcorder is not in the wireless network service area or has a weak network signal. Make sure the AP router is able to access the Internet. Closed networks or networks that must be accessed through a webpage login screen are not supported. The camcorder does not support the type of encryption used on the AP. This model only supports WEP/WPA/WPA2 personal type of encryption, but not up to enterprise level. Your network requires PPPoE account/password information. Some AP routers do not allow you to connect to the network (e.g. firewall). For more information, see “Wi-Fi® Functions” on page 58. |
| Uploading files takes a long time | Uploading files may take a few minutes depending on the size of the files and the wireless network signal strength. Either reduce the file size, increase the signal strength or try another wireless network. |
| Cannot upload files to the social networking site | There is no Internet connection. Please check your wireless network connection and try again. |
| The CAMILEO® AIR10 Connect application does not install properly | Make sure that your computer's computer's operation system is compatible with the CAMILEO® AIR10 Connect application, see “Advanced operations on your computer (CAMILEO® AIR10 Connect)” on page 50. |