Brand: SONY
Category: Audio
Document Type: Quick Start Guide
Language: EN
Quick Start Guide for YY2964
Uploaded: Nov. 21, 2025, 8:46 p.m.
- Wearing the headset: Insert the driver unit part into your ear opening, push the housing part into your ear groove, and fit the fitting supporter into the top of your ear groove.
- Connecting to the app: Download the "Sony | Sound Connect" app for enhanced features.
- Bluetooth connection: The headset turns on when removed from the charging case. Follow app instructions for connection.
- Operating the headset: Use tap controls on the headset or near your ear for music playback, calls, and volume control.
- Finding your fit: Ensure the fitting supporter is firmly in place to prevent the headset from falling off.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| Headset cannot be turned on or operated | 1. Set headset units into charging case, close lid, remove units. 2. Restart connected device. 3. Use "Sony | Sound Connect" app or support site for solutions. 4. Reset headset. 5. Initialize headset. 6. Consult Sony dealer if problems persist. |