| The CHARGE LED won't illuminate when the handset is placed in the cradle. |
- Make sure the AC adapter is plugged into the base or the charger (if you have more than one handset) and wall outlet.
- Make sure the AC outlet is not connected to a wall switch.
- Make sure the handset is properly seated in the cradle.
- Make sure the charging contacts on the handset are clean.
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| Can't make or receive calls. |
- Make sure that you are not too far from the base.
- Make sure the line is not in use. If an outside call is already using a line, you cannot use that line to make another outside call.
- Make sure your handset is registered to the base.
- Check the telephone cord connection. If CHECKTEL LINE appears on the handset display, the telephone cord may not be connected correctly.
- Make sure the AC adapter is plugged into the base and wall outlet.
- Disconnect the AC adapter and reconnect.
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| The Caller ID does not display. |
- The call was placed through a switchboard.
- Call your telephone provider to verify your Caller ID service is current. There may be a problem with your Caller ID service.
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| The handset doesn't ring or receive a page. |
- Make sure that you are not too far from the base.
- Make sure that your handset is registered to the base.
- Charge the battery in the handset for 15 to 20 hours.
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| You cannot register the handset at the base. |
- Charge the battery pack in the handset for 15 to 20 hours.
- Try resetting the handset (see Resetting the Handset on page E47).
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| The handset doesn't communicate with other handsets. |
- Make sure that you have registered all handsets to the same base, and all handsets are selecting the base (see page E16).
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| An extra handset can't join the conversation. |
- Make sure there are not two handsets already using the conference feature (see page E27).
- Make sure that another handset is not in privacy mode.
- Make sure that you have registered both handsets to the same base, and both handsets are selecting the base (see page E16).
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| You tried to accept a call transfer, but cannot speak to the outside caller. |
- Make sure another handset hasn't already picked up the call (see page E27).
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| The answering system does not work. |
- Make sure the base is plugged in.
- Make sure that the answering system is turned on.
- Make sure that the message record time is not set to announce only.
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| Time stamp cannot be heard. |
- Make sure you have set the time (see Setting the Day & Time on page E38).
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| Messages are incomplete. |
- Incoming messages may be too long. Ask callers to leave a brief message.
- The memory may be full. Delete some or all of the saved messages.
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| There is no sound on the base or handset speaker during call monitoring or message review. |
- Adjust the speaker volume on the base or handset.
- Make sure the call screen feature is set to on.
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| Cannot access answering system from a remote phone. |
- Make sure you are using the correct PIN number.
- Make sure that the touch-tone phone you're using can transmit the tone for at least two seconds. If it cannot, try using a different touch-tone phone.
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