Brand: SAMSUNG
Category: Dishwasher
Document Type: Manual
Language: EN
Manual for DW80R9950 Series
Uploaded: Nov. 21, 2025, 7:37 p.m.
Warranty Information
Limited warranty covers manufacturing defects for 1 year parts/labor and 5 years for specific parts.
- Unpacking: Carefully unpack the dishwasher, check for damage, and contact customer service if any issues are found. Keep packaging away from children.
- Parts Check: Verify all parts are present after unpacking.
- Rack Adjustment: Adjust upper rack tines and height for optimal dish placement. Upper rack can be removed for cleaning. 3rd rack can be removed and its Flex Deck adjusted.
- Loading Dishes: Load lower rack with dinner dishes, bowls, pots, and plates. Load upper rack with cups, stemware, and small plates. Utilize Zone Booster areas for heavily soiled items.
- Detergent Use: Use recommended dishwasher detergent and rinse aid. Do not use gasoline, solvents, or flammable materials.
- Operation: Select appropriate wash cycle and options. Ensure the dishwasher is properly installed and grounded.
- Maintenance: Clean the dishwasher regularly, including the filter and drain pump. Perform long-term care as needed.
Troubleshooting and error codes
| Problem | Possible Cause | Solution |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Selected program was unsuitable. | Select a program according to the level of soiling on the dishes, as indicated in this manual. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Water temperature is too low. | Connect the water inlet hose to the hot water supply. For optimal results, the water temperature should be 120 °F (49 °C). |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Water pressure is too low. | Water pressure should be between 20 to 120 psi (140 to 830 kPa). |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Water is too hard. | Use a commercially available washing product. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | No dishwasher detergent was added. | Use a good quality, recent washing product containing a rinse aid. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Dishwasher detergent was not added. | Add a special dishwasher detergent. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Detergent remains in the reservoir. | We recommend powdered detergent or multi-function dishwasher tablets. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Large items such as baking plates, cutting boards, or containers are blocking the detergent dispenser from opening correctly. | Ensure that large items, such as baking plates, cutting boards, containers, etc., do not prevent the correct opening of the detergent dispenser. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Arrange the dishes so that they do not interfere with the operation of the detergent dispenser. | Arrange the dishes so that they do not interfere with the operation of the detergent dispenser. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | No rinse aid was added. | Check the reservoir and add rinse aid as needed. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | A nozzle is clogged. | Use a liquid rinse aid. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Dishes are not distributed correctly. The appliance is overloaded. | Clean the nozzle. Refer to page 42. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Filters are clogged or not tightened properly. (Soiling remains on the filter.) | Rearrange the dishes so that they do not hinder the rotation of the nozzles or the dispersion of detergent. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Filters are clogged or not tightened properly. (Soiling remains on the filter.) | Do not overload the dishwasher more than the recommended quantity. |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Filters are clogged or not tightened properly. (Soiling remains on the filter.) | Load the dishes according to the instructions. (Refer to page 21.) |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Filters are clogged or not tightened properly. (Soiling remains on the filter.) | Place heavily soiled items in the Zone Booster area (powerful jet zone). (Refer to page 22) |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Filters are clogged or not tightened properly. (Soiling remains on the filter.) | Before loading the baskets, remove any food residue from the dishes. (Do not rinse.) |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Filters are clogged or not tightened properly. (Soiling remains on the filter.) | Clean the filter. (Refer to page 43.) |
| Some food particles remain on the dishes. (Washing is not performed correctly.) | Filters are clogged or not tightened properly. (Soiling remains on the filter.) | Check that the filters are tightened properly. |
| Glasses are covered with a thin film. | The water used is soft and the amount of detergent is too high. | Do not overload the dishwasher and use rinse aid to minimize this phenomenon. |
| Glasses are covered with a thin film. | Aluminum dishes were placed in the dishwasher. | Remove the stains with a mild cleaner. |
| A yellow or brown film covers the inside of the dishwasher. | This is due to tea or coffee stains. | Remove them with a standard stain remover. Use a program with a higher temperature. |
| Dishes are not dry. | There is no more rinse aid in the reservoir or the amount of rinse aid used is insufficient. | Check the reservoir and add rinse aid as needed. |
| Dishes are not dry. | The water temperature is too low during a program. | Use a liquid rinse aid. |
| Dishes are not dry. | The appliance is overloaded. | Check the rinse aid setting. |
| Dishes are not dry. | Glasses and cups with concave bottoms retain water. This water may spill onto other items when unloading. | Connect the water inlet hose to the hot water supply. |
| Dishes are not dry. | The Auto Release (Auto Dry™) function is deactivated. | Use rinse aid with the Sanitize (Assainishment) option. |
| Dishes are not dry. | Multiple wash tablets were used without selecting the Sanitize (Assainissement) option. | Incorrect loading of the dishes may affect drying. |
| Dishes are not dry. | Incorrect loading of the dishes may affect drying. | Load the dishes according to the instructions. (Refer to page 21.) |
| Dishes are not dry. | Incorrect loading of the dishes may affect drying. | Once the program is finished, empty the lower basket first. This will prevent residual water from the upper basket from flowing into the lower basket. |
| Dishes are not dry. | The Auto Release (Auto Dry™) function is deactivated. | Activate the Auto Release (Auto Dry™) function. Press and hold the Lower + Hi-Temp Wash buttons for 3 seconds to access the Auto Release menu. Select "A1" to activate the Auto Release function. |
| Dishes are not dry. | Multiple wash tablets were used without selecting the Sanitize (Assainissement) option. | Select the Sanitize (Assainissement) option or use rinse aid. |
| Dishes are not dry. | Multiple wash tablets were used without selecting the Sanitize (Assainissement) option. | Select the Sanitize (Assainissement) option or use rinse aid. |
| The appliance emits unpleasant odors. | Stagnant water from an incomplete cycle. | Clean the dishwasher by running the Self Clean program with the dishwasher empty and without detergent. |
| The appliance emits unpleasant odors. | The drain hose is clogged. | Contact a qualified maintenance technician to clear the drain hose. |
| The appliance emits unpleasant odors. | The dishwasher is not used daily or dirty dishes are left in the appliance for too long. | Place a glass containing 8 ounces of white vinegar vertically in the lower basket of the empty dishwasher, then run the Self Clean program (without detergent). |
| The appliance emits unpleasant odors. | Noise occurs when the reservoir cover is open and the drain pump is operating at the start of the cycle. | This phenomenon is normal. |
| The appliance emits unpleasant odors. | The dishwasher is not perfectly stable. | Ensure that the dishwasher is installed level. |
| The appliance emits unpleasant odors. | A foreign object (a screw, a piece of plastic) is in the pump cavity. | Contact a qualified maintenance technician to remove the foreign object from the pump cavity. |
| The dishwasher is too noisy. | Noise may come from a spray arm hitting the dishes. | Rearrange the dishes. |
| The dishwasher is too noisy. | The spray arm openings are clogged with food particles. | Clean the spray arm openings. (Refer to page 42.) |
| The dishwasher is too noisy. | A dish or saucepan prevents the spray arm from rotating. | Once the dishes are in place in the baskets, manually rotate the spray arms to check that no obstacles are in their rotation path. |
| The dishwasher is too noisy. | Water does not drain from the dishwasher. | The drain is obstructed. |
| The dishwasher is too noisy. | The drain is obstructed. | Clean the drain pump by removing the drain pump cover. (Refer to page 46.) |
| The upper basket tilts after loading dishes. | Dishes are not distributed correctly. | Load the dishes according to the instructions. (Refer to page 21.) |
| The door cannot be closed. | The Auto Release (Auto Dry™) mode is in progress. | Once the door opens in Auto Release (Auto Dry™) mode, it cannot be closed manually for the next 2 minutes. You can close the door after 2 minutes. |
| Cannot start the Smart Control function. | Appliance registration is not complete. | Complete the appliance registration. (Refer to page 37.) |
| Cannot start the Smart Control function. | The door was not closed within 3 seconds of activating the Smart Control function. | Push the door firmly to close it within 3 seconds of activating the Smart Control function. |
| Information Codes | Code | Action |
| LC | Leak detection. | If a leak occurs at the water inlet valve connection, close the water inlet valve, go to your home's electrical panel, turn off the dishwasher circuit breaker, and contact the installer to correct the problem. |
| LC | Leak detection. | If the problem persists, contact a Samsung authorized service center. |
| 4C | Water supply check. | Check if the water inlet valve is closed or if the water supply is blocked (valve or hose is frozen or clogged with foreign objects). |
| 4C | Water supply check. | If the problem persists, close the water inlet valve and contact a Samsung authorized service center. |
| 5C | Drainage check. | After closing the water inlet valve, check that the drain hose is not blocked or kinked. Also, check if the drain port inside the pump is not obstructed. |
| 5C | Drainage check. | If the problem persists, contact a Samsung authorized service center. |
| HC | High-temperature heating check. | Functional check. With the dishwasher empty, add detergent and start a program. If the problem persists, go to your home's electrical panel, turn off the dishwasher circuit breaker, and contact a Samsung authorized service center. |
| HC | High-temperature heating check. | Functional check. With the dishwasher empty, add detergent and start a program. If the problem persists, go to your home's electrical panel, turn off the dishwasher circuit breaker, and contact a Samsung authorized service center. |
| 3C | Pump operation check. | Functional check. Turn off the dishwasher and try restarting it. |
| 3C | Pump operation check. | If the problem persists, contact a Samsung authorized service center. |
| PC | Zone wash function check. | Functional check. Turn off the dishwasher and try restarting it. |
| PC | Zone wash function check. | If the problem persists, contact a Samsung authorized service center. |
| AP | Connect to your smartphone. | When "AP" (Access Point) is displayed on the control panel, press and hold the Smart Control button on the control panel to connect the dishwasher to your smartphone. |
| AP | Connect to your smartphone. | When you select Smart Control, the message "AP" (Access Point) blinks for 3 seconds. |
| AP | Connect to your smartphone. | When accessing Wi-Fi settings to configure connectivity, the control panel displays "AP" (Access Point). |