Brand: SAMSUNG
Category: Dishwasher
Document Type: Parts/Service
Language: EN
Parts/Service for DW80J3020US
Uploaded: Nov. 21, 2025, 6:50 p.m.
Warranty Information
Refer to the user manual for warranty information.
This service manual provides detailed information for the Samsung Dishwasher models DW80R5061 and DW80R5060 series. It covers safety instructions, features and specifications, disassembly and reassembly procedures, troubleshooting guides, PCB diagrams, wiring diagrams, and a reference section including model naming rules and terminology. The manual is intended for service engineers and technicians to ensure correct and safe operation and maintenance of the appliance.
Troubleshooting and error codes
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| Will not start. | The door is not closed completely. | Check that the door is latched and closed completely. |
| No cycle is selected. | Select a proper cycle. | |
| The power cable is not connected. | Connect the power cable properly. | |
| The water supply does not work. | Check that the water supply valve is open. | |
| Control panel is locked. | Unlock the child lock, (See user manual.) | |
| A circuit breaker is open. | Reset the circuit breaker. | |
| It's taking too long with an operation or cycle. | Cold water is being supplied. | Check that the water supply line is connected to a hot water supply. (Additional time is required to heat cold water.) |
| There are food particles remaining on dishes. (Not cleaning properly.) | You selected an inappropriate cycle. | Select a cycle according to the number and soil level of the dishes, as directed in this manual. |
| The water temperature is low. | Connect the water supply line to a hot water supply. For best performance, the temperature of the supplied water should be 120 °F (49 °C). The water pressure should be between 20 and 120 psi (140 - 830 kPa). | |
| Low water pressure. | Use a commercial dishwasher cleaner. | |
| The water is too hard. | Use high-quality, fresh detergent with rinse aid. | |
| There are food particles remaining on dishes. (Not cleaning properly.) | Dishwasher detergent was not used. | Use automatic dishwasher detergent. We recommend a powder or gel type dishwasher detergent. |
| Detergent remains in the dispenser. | Make sure large items such as cookie sheets, cutting boards, or containers, etc. are not blocking the detergent dispenser and preventing it from opening properly. Rearrange the dishes so they do not interfere with detergent dispenser operation. | |
| There is no rinse aid. | Check the dispenser and add the rinse aid. Use liquid type rinse aid. | |
| A nozzle is clogged. | Clean the nozzle. | |
| The dishes are improperly loaded. | Rearrange the dishes so they do not interfere with nozzle rotation and detergent dispenser operation. | |
| Too many dishes have been loaded. | Load only an appropriate number of dishes. Load your dishes as recommended. (See page 16.) | |
| Leaves glasses with a dim polish. | The water supplied is soft and too much detergent was used. | Underload the dishwasher and use a rinse aid to minimize this. |
| Aluminum dishes were included in the wash load. | Remove the marks on the dishes using a low sensitivity cleaner. | |
| Leaves a yellow or brown film on the inside of the dishwasher. | This is caused by coffee and tea soils. | Remove the soils using a spot cleaner. |
| There is no rinse aid in the dispenser. | Check the dispenser and add the rinse aid. Use a liquid type rinse aid. | |
| Does not dry dishes well. | The temperature of the water is low when the dishwasher is running. | Connect the water supply line to a hot water supply. Use rinse aid with the Sanitize option. |
| Too many dishes have been loaded. | Proper loading of items can affect drying. Load your dishes as recommended. | |
| Glasses and cups with concave bottoms hold water. This water may spill onto other items when unloading. | After finishing the cycle, empty the lower rack first and then the upper rack. This will prevent water dripping from the upper rack onto the dishes in the lower rack. | |
| Has a bad odor. | Water was left over from an incomplete cycle. | Insert detergent without loading dishes, and run the Normal cycle to clean the dishwasher. |
| The Drain Hose is obstructed. | Contact a qualified service technician to remove any obstruction from the drain hose. | |
| The dishwasher is not used daily or soiled dishes are left in unit too long. | With the dishwasher empty and no detergent, place a glass with 8 ounces of vinegar upright into the lower rack, and then run a Normal cycle. | |
| Is too noisy. | Sound is generated when the dispenser cover is open and the drain pump is operating in an early stage. | This is normal operation. |
| The dishwasher is not level. | Ensure the dishwasher is level. | |
| Foreign material (a screw, a plastic piece) is in the pump chamber. | Contact a qualified service technician to remove foreign material from the pump chamber. | |
| There is a 'chopping' sound because a nozzle is bumping against the dishes. | Rearrange the dishes. | |
| Does not have a smoothly rotating nozzle. | The nozzle hole is clogged with food particles. | Clean the nozzle hole. |
| The nozzle is blocked by a dish or pot and cannot rotate. | After placing the dishes into the racks, rotate the nozzles by hand to check whether any of the dishes interfere with them. | |
| Water won't pump out of the dishwasher. | The drain is clogged. | Contact a qualified service technician to remove any obstruction from the drain hose and check the drain pump operation. |
| Has a bent upper rack after loading dishes. | The dishes are not loaded properly. | Load your dishes as recommended. |