| The disc won't play or is automatically ejected after loading. |
- Make sure the disc is free from dirt and dust and is not damaged (page 50).
- Make sure the disc is loaded with the label side face-up and aligned properly in the disc tray guide.
- Incompatible region number: If the region number on a DVD-Video disc does not match the number on the player, the disc cannot be used (page 53). In this case the attention sentence "Incompatible disc region number Can't play disc" is displayed on screen.
- Condensation inside the player: Allow time for condensation to evaporate. Avoid using the player near an air-conditioning unit.
- Disc is loaded upside down: Reload the disc with the label side face up.
- A Super VCD that does not conform with the IEC standards might not play normally.
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| DVD-Audio playback stops. |
- The disc may have been illegally copied.
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| Picture playback stops and the operation buttons cannot be used. |
- Press STOP, then start playback again (► PLAY).
- Switch the power off once, unplug from the wall socket, then plug back in and switch on again using the front panel ⏻ STANDBY/ON button.
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| New settings made in the Setup screen menus while a disc is playing are ineffective. |
- Some settings can be changed while a disc is playing, but are not effective until the disc is stopped then restarted: Press STOP, then start playback again (► PLAY).
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| Settings are canceled. |
- When the power is cut due to power failure or by unplugging the power cord, settings will be canceled: Press ⏻ STANDBY/ON on the front panel to turn the player off. Wait for -OFF- to disappear from the display, then unplug the power cord.
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| The remote control doesn't seem to work. |
- The remote control is too far from the player, or the angle with the remote sensor is too wide: Use the remote within its operating range (page 17).
- The batteries are exhausted: Put in new ones (page 5).
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| No picture/No color. |
- Incorrect video connections: Check that connections are correct and that plugs are inserted fully. Also check the video cable for damage.
- TV/monitor or AV amplifier settings are incorrect: Check the instruction manual of the connected equipment.
- The video output is set to progressive but your TV/monitor is not compatible with progressive scan: See page 12 for how to set to Interlace.
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| Screen is stretched or aspect does not change. |
- The TV Screen setting in the Initial Settings menu is incorrect. See page 51 for how to set it correctly for your TV/monitor.
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| Picture disturbance during playback or the picture is dark. |
- This player is compatible with Macro-Vision System copy guard. Some discs include a copy prevention signal, and when this type of disc is played back, stripes etc., may appear on some sections of the picture depending on the TV. This is not a malfunction.
- Due to the player's copy protection circuits, connection of this device through a VCR or an AV selector may prevent recording or cause picture problems. This is not a malfunction.
- Check whether the TV system is properly set (page 52).
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| No audio, or audio is distorted. |
- No audio is output during slow motion playback or when scanning discs other than audio CDs.
- Some DVD discs do not output digital audio: Switch your amplifier to the player's analog outputs.
- Check that the disc is free from dust and dirt, and that it is not damaged (page 50).
- Check that all interconnects are firmly inserted.
- Check that the plugs and terminals are free of dirt, oxide, etc. and clean if necessary. Also check the cable for damage.
- Make sure the player's output is not connected to the amplifier's phono (turntable) inputs.
- Check your amplifier/receiver's settings (volume, input function, speaker settings, etc.).
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| The analog audio is OK, but there appears to be no digital audio signal. |
- Make sure that the Digital Out setting is set to On (page 38).
- Check that the Dolby Digital Out, DTS Out and MPEG Out settings (page 38) are suitable for your amplifier/receiver – check the instruction manual that came with your amplifier/receiver.
- SACDs and some DVD-Audio discs do not output digital audio. Listen through the player's analog audio outputs.
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| Noticeable difference in DVD and CD volume. |
- This is due to differences in the audio format and is not a malfunction.
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| Cannot play multi-channel audio. |
- Make sure that Audio Output Mode is set to 5.1 Channel (page 44).
- Check that the Dolby Digital Out, DTS Out and MPEG Out settings (page 38) are suitable for your amplifier/receiver – check the instruction manual that came with your amplifier/receiver.
- DVD-Audio and SACDs do not output multichannel digital audio. Listen through the player's analog outputs.
- Check that the settings in the Speaker Installation screen are correct (page 49).
- Check the audio options available from the disc menu.
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| Cannot listen to high-sampling rate audio through the digital output. |
- Make sure that Linear PCM Out is set to Down Sample Off (page 38).
- As a copy protection measure, some DVDs do not output 96 kHz audio. In this case, even if set to Down Sample Off, the player automatically outputs the audio at 48 kHz. This is not a malfunction.
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| Cannot output 192 kHz or 176.4 kHz digital audio. |
- The player does not output digital audio at these sampling rates. The digital output is automatically downsampled.
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| Cannot output 96 kHz or 88.2 kHz digital audio. |
- Check that Linear PCM Out is set to Down Sample Off (page 38).
- Some discs are digital copy protected and do not output high sampling rate digital audio. In this case the output is automatically downsampled.
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| No DTS audio output. |
- If this unit is connected to a non-DTS compatible amplifier or decoder using a digital audio cable, set DTS Out to DTS > PCM (page 38). If you do not do this, noise will be output when you play a DTS disc.
- If this unit is connected to a DTS-compatible amplifier or decoder using a digital audio cable, check the amplifier settings, and that the cable is properly connected.
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| Audio mix does not sound right or sounds incomplete (for example, inaudible dialog). |
- Make sure that Audio Output Mode is set to 2 Channel if you've connected to the stereo inputs on your amplifier or TV.
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| The audio recorded on a Super VCD disc is not output properly. |
- If the audio is switched to [2] when playing a Super VCD that contains only one stereo soundtrack, there may be no sound at all. Press AUDIO to change the soundtrack.
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| Can't hear effect of Virtual Surround. |
- Virtual Surround does not work with SACD or DVD-Audio.
- The Virtual Surround effect is only output through the AUDIO OUT (5.1ch) FRONT L/R analog audio outputs.
- Make sure that Audio Output Mode is set to 2 Channel (page 44).
- The effectiveness of Virtual Surround varies with the disc.
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| No HDMI audio output. |
- Check whether or not HDMI Out is set to Off (page 38).
- This unit has been designed to be compliant with HDMI (High-Definition Multimedia Interface). Depending on the component you have connected, unreliable signal transfers may result.
- If the front panel HDMI indicator is lit: You won't hear any sound from the HDMI output if the source component is only DVI/HDCP-compatible.
- If the front panel HDMI indicator is unlit then: Make sure that you've selected this player as the HDMI input in the settings for the component you're using. You may need to refer to the instruction manual of the component to do this. Check that the HDMI cable is connected properly and that the cable isn't damaged. Check that components connected using the HDMI interface are switched on and HDMI compatible.
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| No HDMI video output. |
- Make sure that you've selected this player as the HDMI input in the settings for the component you're using. You may need to refer to the instruction manual of the component to do this.
- Check that the HDMI cable is connected properly and that the cable isn't damaged.
- Check that components connected using the HDMI interface are switched on and HDMI compatible.
- This unit has been designed to be compliant with HDMI (High-Definition Multimedia Interface). Depending on the component you have connected, using a DVI connection may result in unreliable signal transfers.
- Make sure the resolution on this player matches that of the component you have connected using HDMI. See HDMI Resolution on page 39 to change the HDMI resolution. See Resetting the output resolution to the default setting with HDMI connection on page 15 if you want to reset the output resolution.
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| No multichannel HDMI audio. |
- Make sure the HDMI Out setting is set to Auto, Auto (DSD) or LPCM (5.1CH) (page 38). See also About the HDMI audio output settings on page 46 and HDMI output with DVD-Audio and SACD sources on page 47.
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| No sound is output from the AUDIO OUT (5.1ch) jack when connected via HDMI. |
- Check whether or not HDMI Out is set to Off. (See HDMI Out on page 38.)
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| Component Out cannot be set to Interlace. |
- You can use the Interlace setting if the HDMI Resolution is set to 720x480i (NTSC)/720x576i (PAL) (page 39).
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| A connected DVI component (with HDCP) doesn't work with this player. |
- This unit has been designed to be compliant with HDMI (High-Definition Multimedia Interface). Depending on the component you have connected, using a DVI connection may result in unreliable signal transfers.
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| USB mass storage device is not recognized by the system. |
- Make sure you have completely inserted the USB connector to this unit.
- Check that the memory format is FAT16 or FAT32.
- USB devices with an internal USB hub are not supported.
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| Files don't show up in the Navigator/Photo Browser. |
- The files must have the correct file extension (page 6).
- Make sure the file permission hasn't been restricted (through a password, etc.).
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| Can't play WMA or MPEG-4 AAC files. |
- The files were recorded using DRM (digital rights management) or FairPlay copy-protection. This is not a malfunction.
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