Name: Manual for HPR-09A2
Brand: PIONEER
Availability: InStock

Troubleshooting and error codes

Problem	Possible cause	Possible solution
Your remote control isn't working or the unit can't receive its signal?	Your remote control may have been affected by static electricity or a surge in voltage.	Pull out the plug. Reinsert the plug after about three minutes and restart the unit.
	Is your remote control within the signal receiving range?	Signal receiving range is eight metres.
	Your remote control signal is blocked by obstacles.	Remove any obstacles and try again.
	Is your remote control pointing directly at the receiving window?	Point the remote control directly at the receiving window on your unit.
	Your remote control's sensitivity is low or the display is fuzzy or empty.	Check the batteries and replace if needed.
No display when operating remote control?	Do you have a fluorescent lamp in the room?	Turn off the fluorescent lamp. Take the remote control closer to the unit and try again.
No air emits from indoor unit.	The air inlet or air outlet of the outdoor unit could be blocked.	Check for obstacles and remove.
	Has your unit reached a set temperature in heating mode?	After reaching a set temperature, the unit will stop blowing out air.
	You've just this minute turned air conditioner/heat pump on.	In order to prevent blowing out immediate cold air, there will be a delay of several minutes every time your unit starts up.
Air conditioner isn't operating at all	Power failure.	Wait unit power recovery.
	Is it plugged in properly?	Reinsert the plug.
	Circuit break trips off or a fuse is burnt out.	Seek professional help to replace circuit break or fuse.
	Wiring problems.	Seek professional help to replace it.
	Unit has restarted immediately after stopping operation?	Wait for three minutes and then turn the unit on again.
	The function setting on you- remote control may not be correct.	Reset the function.
Mist emits from indoor unit's air outlet.	Indoor temperature and humidity is high?	When very humid indoor air is cooled rapidly, mist may appear. After running your unit for a while the indoor temperature and humidity will decrease and mist will disperse.
Set temperature can't be adjusted	Unit is operating under auto mode?	Temperature can't be adjusted under auto mode. Please switch the operation mode if you need to adjust temperature.
	Your required temperature exceeds the temperature range?	Set temperature range:16°C~31°C
Cooling (heating) effect isn't working properly	Voltage is too low?	Wait until the voltage resumes normal.
	The filter may be dirty.	Clean the filter. See page xx
	Is the temperature set within the proper range?	Adjust temperature to proper range: 16°C~31°C
	Doors and windows could be open.	Close doors and windows.
You can smell an odour	Check the room for other sources of the odour first.	Clean the filter. Eliminate the odour source.
Air conditioner operates normally suddenly	Whether there's interference, such as thunder, wireless device, etc.	Disconnect power, put back power, and then turn on the unit again.
You notice the outdoor unit has vapour coming out of it.	The heating mode may be turned on.	It is normal for the unit to emit vapour during defrosting in heating mode.
You hear a "Water flowing" noise.	Air conditioner has just been turned off or on?	It's normal to hear a noise like this at start up or when you turn the unit off. The noise is the sound of refrigerant circulating inside.
Cracking noise	When the air conditioner has just been turned on or off.	This is the sound of friction caused by expansion and/or contraction of panels or other parts due to the change in temperature.