Brand: PHILIPS
Category: Electronics
Document Type: Manual
Language: EN
Manual for XL490
Uploaded: Nov. 21, 2025, 7:34 p.m.
Warranty Information
Product compliance with essential requirements and other relevant provisions of Directive 1999/5/EC.
- Making Calls: Dial a number directly, use predial, or call from the phonebook/redial list.
- Answering Calls: Press the call key or pick up the handset if auto-answer is activated.
- Managing Calls: Adjust volume, mute microphone, put calls on hold, switch between calls, and make conference calls.
- Phonebook: Store contacts, set direct keys, and search/edit/delete entries.
- Answering Machine (XL495): Turn on/off, set modes, manage messages, and access remotely.
- Settings: Customize sound, language, date/time, network type, and more.
- Intercom: Call between handsets within the same base station.
Troubleshooting and error codes
| Issue | Possible Cause | Solution |
|---|---|---|
| No signal bar displayed on the screen. | Handset is out of range. | Move handset closer to the base station. |
| Handset needs to be registered. | Put the handset on the base until the signal bar appears. | |
| Fail to pair (register) additional handsets. | Base memory is full. | Unregister unused handsets and try again. |
| Handset is in searching status. | No power supply to base station. | Make sure the base station has power supply. |
| Handset not registered. | Register the handset to the base station. | |
| Handset too far from base station. | Move the handset closer to the base station. | |
| Chosen wrong language. | Incorrect language selected. | Press to return to standby, then Menu to access main menu. Select "Phone setup" > "Language" and choose correct language. |
| Handset loses connection or sound distorted during a call. | ECO+ mode is activated. | Turn off ECO+ mode to increase range. |
| No dialing tone. | Phone connections issue. | Check phone connections. |
| Handset out of range. | Move handset closer to the base station. | |
| No docking tone. | Handset not placed properly. | Place handset correctly on base station/charger. |
| Dirty charging contacts. | Disconnect power, clean contacts with a damp cloth. | |
| Handset on charger does not charge. | Batteries inserted incorrectly. | Make sure batteries are inserted correctly. |
| Handset not placed properly on charger. | Make sure handset is placed properly. Battery icon animates when charging. | |
| Docking tone setting is off. | Turn on docking tone setting. | |
| Dirty charging contacts. | Disconnect power, clean contacts with a damp cloth. | |
| Batteries are defective. | Purchase new batteries with the same specifications. | |
| No display. | Batteries not charged. | Make sure batteries are charged. |
| No power or phone not connected. | Make sure there is power and the phone is connected. | |
| Bad audio (crackles, echo, etc.). | Handset out of range. | Move handset closer to the base station. |
| Interference from electrical appliances. | Move the base station away from them. | |
| Location with thick walls. | Move the base away from them. | |
| Handset does not ring. | Ringtone is turned off. | Make sure the handset ringtone is turned on. |
| Caller ID does not display. | Service not activated. | Check with service provider. |
| Caller's information withheld or unavailable. | Caller's information is withheld or unavailable. |