Brand: PHILIPS
Category: Electronics
Document Type: Manual
Language: EN
Manual for 960
Uploaded: Nov. 21, 2025, 6:10 p.m.
Warranty Information
Refer to the International Guarantee for service center information and technical documentation.
- Discover your phone: Learn about the phone's integrated antenna, color screen, volume/brightness keys, navigation keys, and softkeys.
- How to...
- Switch the phone On/Off: Long press the power key.
- Enter your PIN code: Enter the PIN and press confirm.
- Lock the keypad: Long press the '*' key.
- Unlock the keypad: Press Right Softkey and confirm.
- Make a call: Enter the number and press dial key.
- End a call: Press end call key.
- Answer a call: Press answer key.
- Reject a call: Press reject key.
- Softkeys: Understand the function of the left and right soft keys which change contextually.
- Main Menu: Access phone features through a grid layout using navigation keys.
- How to use this manual: Guide on structuring and navigating the manual.
- Table of contents: Overview of all sections and their page numbers.
- 1. Getting Started: Instructions on inserting SIM card, battery, switching on, and charging.
Troubleshooting and error codes
| The phone | Troubleshooting Steps | Explanation |
|---|---|---|
| The y symbol is not displayed | Remove/reinstall the battery. Then charge the phone until the battery icon stops scrolling. Unplug from charger and try to switch the mobile on. | The network connection is lost. Either you are in a radio shadow (in a tunnel or between tall buildings) or you are outside the network coverage area. Try from another place, try to reconnect to the network (especially when abroad), check that the antenna is in place if your mobile has an external antenna, or contact your network operator for assistance/information. |
| The phone does not switch on | - | - |
| The display shows BLOCKED when you switch on | Somebody tried to use your phone but didn't know the PIN code nor the unblocking code (PUK). Contact your service provider. | - |
| The display shows IMSI failure | This problem is related to your subscription. Contact your operator. | - |
| Your phone doesn't return to the idle screen | Long press power key or switch off the phone, check that the SIM card and the battery are installed correctly and switch it on again. | - |
| The display doesn't respond (or the display responds slowly) to key presses | - | The display responds more slowly at very low temperatures. This is normal and does not affect the operation of the phone. Take the phone to a warmer place and try again. In other cases please contact your phone supplier. |
| Your battery seems to over heat | - | You might be using a charger that was not intended for your phone. Make sure you always use the Philips authentic accessory shipped with your phone. |
| Your phone doesn't display the phone numbers of incoming calls | Contact your operator for detailed information on this subject. | This feature is network and subscription dependent. If the network doesn't send the caller's number, the phone will display Call 1 or Withheld instead. |
| You can't send text messages | First check that you entered the number of your SMS centre, or contact your operator for detailed information on this subject. | Some networks don't allow message exchanges with other networks. |
| You can't receive and/or store JPEG pictures | - | A picture may not be accepted by your mobile phone if it is too large, if its name is too long, or if it doesn't have the correct file format. |
| You have the feeling that you miss some calls | Check your call divert options. | - |
| During battery charge, the battery icon shows no bar and the outline is flashing | - | Only charge the battery in an environment where the temperature does not go below 0°C (32°F) or above 50°C (113°F). In other cases please contact your phone supplier. |
| The display shows SIM failure | Check that the SIM card has been inserted in the right position. If the problem remains, your SIM card may be damaged. Contact your operator. | - |
| When attempting to use a feature in the menu, the mobile displays NOT ALLOWED | Contact your operator for detailed information on this subject. | Some features are network dependent. They are only available, therefore, if the network or your subscription supports them. |
| The display shows INSERT YOUR SIM CARD | Check that the SIM card has been inserted in the right position. If the problem remains, your SIM card might be damaged. Contact your operator. | - |