Name: Manual for HX-A100
Brand: Panasonic
Availability: InStock

Troubleshooting and error codes

Problem	Check points
The lens fogs up.	This is due to condensation. It is not a malfunction. Please refer to page 4.
This unit cannot be turned on.	Charge the battery again to ensure it is sufficiently charged. (→11) In cold places, the battery using time becomes shorter. If the operating time is very short even after the battery has been recharged sufficiently, the battery has worn out. Consult with your dealer.
This unit does not stay on long enough.	In cold places, the battery using time becomes shorter. If the operating time is very short even after the battery has been recharged sufficiently, the battery has worn out. Consult with your dealer.
Battery runs down quickly.	If the microSD card is formatted on a PC, it may not be recognized by this unit. Use this unit to format microSD cards. (→21)
If the microSD card is inserted in this unit, it is not recognized.	The temperature has become high. Please wait until the temperature of this unit decreases.
The power lamp flashes for 5 seconds and the power turns OFF.	The temperature has become high. Please wait until the temperature of this unit decreases.
The access lamp flashes for 5 seconds and the power turns off (a warning sounds).	A card which is not guaranteed to work may have been inserted, or the number of folders or files on the inserted card may exceed the limit. Check the error details on the Image App screen.
This unit arbitrarily stops recording.	Use a microSD card that can be used for motion picture recording. (→13) The recordable time may have shortened due to the deterioration of the data writing speed or repeated recording and deletion. Using this unit, format the microSD card. (→21) Using a microSD card with a speed class of 4 or less in [Slow motion mode] (→24) may cause to stop recording suddenly.
Pictures cannot be taken.	Pictures cannot be taken while recording motion pictures. Pictures cannot be taken in [Interval rec mode]. Pictures cannot be taken during live broadcasting.
Color balance of images is strange when recording in a place such as a gymnasium.	In a place with multiple light sources, such as a gymnasium or a hall, set the White Balance setting to [Indoor 2]. If you cannot record clearly with the [Indoor 2], set it with [Custom]. (→26)
Recorded motion pictures flicker. Horizontal lines appear in recorded movies.	If motion pictures are recorded in [Slow motion mode] (→24) with the [1280×720/120fps]/[640×360/240fps] setting, flickering or horizontal lines may appear when recorded under a fluorescent light.
Mosaic-like noise appears and movement is jagged when viewing the live view screen.	If the Recording Mode is set to [1920×1080/60p], mosaic-like noise may appear on the screen, and movement may not seem smooth.
A motion picture file is created that is longer than the recording time.	Recording in [Slow motion mode] (→24) will create a motion picture file that is longer than the recording time. For example, the playback time of a motion picture recorded in [640×360/240fps] (1/8 slow-motion) will be 8-times longer than the actual recording time.
This unit does not change to playback mode.	When this unit is recording a movie, Image App cannot change to playback mode.
Files cannot be played back.	If a high-quality motion picture is copied to a smartphone, it may not be able to be played back on the smartphone. (→24)
Power of this unit does not turn OFF, even after closing Image App.	The power of this unit can be turned OFF by tapping [Camera function] → [Camera power off] from the Image App screen.
The Image App screen suddenly changes to recording mode.	Image App changes to recording mode if pressing the recording start/stop button or photoshot button on this unit while Image App is in playback mode.
When the USB cable is disconnected, an error message will appear on the PC.	To disconnect the USB cable safely, double-click the icon in the task tray and follow the instructions on the screen. (Windows)
When connected by the USB cable, this unit is not detected by the PC.	If the power of this unit is OFF, this unit starts charging when it is connected to a PC. After re-inserting the microSD card into this unit, reconnect the supplied USB cable. Select another USB terminal on the PC. Check the operating environment. (→ 45, 46, 50) Connect the supplied USB cable again after restarting the PC and turning on this unit again.
Cannot see the PDF operating instructions for HD Writer WE 1.0.	You will need Adobe Acrobat Reader 5.0 or later or Adobe Reader 7.0 or later to read the PDF operating instructions for HD Writer WE 1.0.
It cannot connect to the access point or smartphone.	Check how to connect to the access point and how to set the security settings. If it takes time to complete the connection, the Wi-Fi connection will be aborted. Reset the connection settings. (→41) Make sure the SSID and password have been correctly input. (→44)
Radio waves get disconnected.	When the radio waves are interrupted, the condition may improve by moving the location or changing the angle of the access point. Is any device, such as microwave oven, cordless phone, etc., that uses 2.4 GHz frequency operated nearby? Radio waves may get interrupted when used simultaneously. Use them sufficiently away from the device.
Access point is not displayed.	Turn on the access point. Perform the connection closer to the access point. This unit may not display or connect to a access point depending on the radio wave condition. It may not display even if the radio waves exist depending on the setting of the access point. Check the settings of the access point.
It takes long time every time to connect to a smartphone.	It may take longer time to connect depending on the Wi-Fi connection setting of the smartphone, but it is not a malfunction.
The Wi-Fi connection disconnects immediately.	If the Android 4.0 or higher device is used and set to disable connections if the connection is weak in the Wi-Fi Setting menu, turn this setting OFF. Try switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of the smartphone.
This unit is not displayed in the Wi-Fi setting screen of the smartphone.	Try switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of the smartphone.
I have forgotten the Login ID or Password for the "LUMIX CLUB".	Check the information in the login screen of “LUMIX CLUB”. http://lumixclub.panasonic.net/eng/c/
Live broadcasting does not work even if live broadcasting is set.	Live broadcasting cannot be performed if the date and time of the smartphone that is synchronized with this unit is not set correctly. First set the date and time of the smartphone correctly, then synchronize it with this unit. (→20)
Motion pictures or pictures cannot be sent to the WEB service.	The WEB service site has some problem or connection may be congested. Try again after waiting a short while.
I have forgotten the SSID and password of this unit.	The password can be checked from the Image App screen. Tap →[Camera Wi-Fi settings] → [Camera SSID settings]. (Image App does not require a Wi-Fi connection.) If the password cannot be checked using the procedure above, reset the network settings. (→53) Resetting this unit returns all Wi-Fi settings to the default settings, including the “LUMIX CLUB” login ID settings and registered SSID. (→18)