Name: Manual for DC-TZ99/DC-ZS99
Brand: Panasonic
Availability: InStock

Troubleshooting and error codes

Problem	Troubleshooting
Striping or flicker may appear under lighting such as fluorescent lighting and LED lighting fixture.	• This is characteristic of MOS sensors which serve as the camera’s pickup sensors. This is not a malfunction. • If you are taking still pictures using the electronic shutter, the striping may be reduced by setting a slower shutter speed. (→67) • When noticeable flicker or striping is seen under lighting such as a fluorescent or LED lighting fixture in the motion picture recording mode, you can reduce the flicker or striping by setting up [Flkr Decrease] (→179) and fixing the shutter speed. You can set the shutter speed manually in the Creative Video Mode. (→81)
Cannot record pictures. The shutter will not operate immediately when the shutter button is pressed.	• When [Focus/Release Priority] is set to [FOCUS], the camera will not record until proper focusing is achieved. (→184)
Recorded pictures look white.	• Lens is dirty (fingerprints, etc.). → Turn the camera on to extract lens barrel, and clean lens surface with a soft, dry cloth.
Recorded pictures are too bright/too dark.	• AE Lock (→103) is set inappropriately.
Some pictures are taken when I press the shutter button just once.	Check the following settings. If any of them apply, multiple pictures will be taken. • Drive Mode is set to other than [Single]. → Set the Drive Mode to [Single]. (→111) • Bracket recording is set. → If any of the [ ] icons (ex. [ ], [ ], etc.) is displayed on the screen, bracket recording is set. Under [Bracket] in the [Rec] menu, set [Bracket Type] to [OFF]. (→137)
Focus not aligned correctly.	• Subject outside of focus range. • [Focus/Release Priority] is set to [RELEASE]. (→184) • [Shutter AF] is set to [OFF]. (→182) • AF Lock (→103) is set inappropriately. • If there are fingerprints or dirt on the lens, the focus may be set to the lens and not the subject.
Recorded pictures are blurred. The stabilizer function ineffective.	• Shutter speed is slower in dark locations and the stabilizer function is less effective. → Use a tripod and the self-timer (→130) when using a slower shutter speed.
Recorded pictures appear coarse, or there is interference.	• We recommend trying the following methods. → Lower ISO sensitivity (→105). → Either adjust [Noise Reduction] of [Photo Style] to a higher setting or set each item other than [Noise Reduction] to a lower setting. (→170)
Subject appears skewed in pictures.	• If you take a picture of a moving subject in the electronic shutter mode, motion picture recording mode, or 4K photo recording mode, the subject in the picture may be skewed in some cases. This is characteristic of MOS sensors which serve as the camera’s pickup sensors. This is not a malfunction.
Brightness or coloring of recorded picture different from real life.	• When recording under fluorescent or LED lighting fixture etc., increasing the shutter speed may introduce slight changes to brightness and color. These are a result of the characteristics of the light source and do not indicate a malfunction. • When recording subjects in extremely bright locations or recording under fluorescent lighting, LED lighting fixture, mercury lamp, sodium lighting etc., the colors and screen brightness may change or horizontal striping may appear on the screen.
4K photo recording stops before finishing.	• When the ambient temperature is high or recording of the 4K Photo function is performed continuously, the camera may display [ ] and stop the recording. Wait until the camera cools down.
Motion Picture	Cannot record motion pictures. • When a large capacity card is used, you may not be able to take a picture for a while after you turn on the camera. Motion picture recording stops midway. • When the ambient temperature is high or motion picture is recorded continuously, the camera may display [ ] and stop the recording. Wait until the camera cools down. • The speed class of a required card varies depending on [Rec Quality] of a motion picture. Be sure to use a card of the recommended speed class (→27). Sometimes focus adjustment with Auto Focus mode is difficult while recording 4K motion pictures. • This may occur when taking a picture by reducing the Auto Focus speed in order to adjust the focus at high precision. This is not a malfunction. A noise, such as a clicking or buzzing noise, is recorded on a motion picture. Audio is recorded at low volumes. • With recording in a quiet environment, the sound of aperture, focus and other actions may be recorded in motion pictures. This is not a malfunction. The focus operation during recording of motion pictures can be set to [OFF] in [Continuous AF] (→153). • If you block the microphone with your fingers while motion pictures are being recorded, the audio may be recorded at a low volume or may not be recorded at all. In this case, the camera may pick up the lens operating sounds more easily. Operating sounds are recorded in a motion picture. • We recommend recording motion pictures in Creative Video Mode if you are concerned about operating noise. (→81)
Flash	No flash emitted. • The flash becomes unavailable in the following cases. – Flash set to [ ] (Forced Flash Off). (→145, 146) • Set [Shutter Type] to [AUTO] or [MSHTR]. (→177) • Set [Silent Mode] to [OFF]. (→176)
Monitor	The monitor is turned off although the camera is turned on. • If no operations are performed during the set time period [Auto Monitor Off] (→198) is activated, and the monitor turns off. It may flicker for an instant or the brightness of the screen may change significantly for an instant. • This occurs due to the aperture of the lens changing when the shutter button is pressed halfway, or when the brightness of the subject changes. This is not a malfunction.
Playback	Cannot view pictures. There are no recorded pictures. • A card is not inserted in the camera. • Has the file name of the picture been changed on a computer? If so, it cannot be played back on the camera. → It is recommended to use the “PHOTOfunSTUDIO” software (→253) to write pictures from PC to card. • Set [Playback Mode] to [Normal Play]. (→208)
Wi-Fi function	A connection cannot be established. Radio waves get disconnected. • Bring the device (smartphone, etc.) you want to connect to closer to the camera to communicate. (The communication distance varies greatly depending on the usage environment, etc.) • Is any device, such as microwave oven, cordless phone, etc., that uses 2.4 GHz frequency operated nearby? → Radio waves may get interrupted when used simultaneously. Use them sufficiently away from the device. • If the device (smartphone, etc.) you want to connect to is connected to a wireless access point other than the camera, you will not be able to connect the device to the camera. Change the Wi-Fi settings of the device you want to connect to so that the access point to be used is set to the camera. • When the battery indicator is flashing red, the connection with other equipment may not start or the connection may be disrupted. (A message such as [Communication error] is displayed.) • When this unit is placed on a metal table or shelf, the connection may not be established easily. Use the camera away from metal surfaces. This unit is not displayed in the Wi-Fi setting screen of the smartphone. • Try switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of the smartphone. Transmission of the image fails midway. There is an image that could not be transmitted. • Is the size of the image too large? → Transmit after dividing the motion picture with [Video Divide] (→220). → Reduce the image size at [Size] (→244), and then send. • About picture file formats that can be transmitted (→237, 242) I have forgotten the password for the Wi-Fi. → Execute the [Reset Network Settings] in the [Setup] menu. (→204) However, the information you have set on the [Wi-Fi Setup] or [Bluetooth] will be reset.
TV, computer	No image appears on TV. Image blurred or not colored. • Not connected correctly (→250). • The television has not been switched to auxiliary input. VIERA Link (HDMI) is not working. • Is the camera’s [VIERA Link] setting set to [ON]? (→201) → Check the VIERA Link (HDMI) settings on the device you are connecting to. → Turn the camera off and on again. Computer does not recognize card. (When using an SDXC Memory Card) • Check whether your computer is compatible with SDXC Memory Cards. • A message prompting you to format the card may appear when you connect it. Do not format the card. • If the [Access] indicator on the screen does not go off, turn the camera off before disconnecting the USB connection cable.
Others	The lens makes a clicking noise. • When the camera is turned on or off, the lens is moved, or an aperture operation is performed, such a noise may be heard. This is not a malfunction. • When the brightness changes after a zooming operation or moving the camera, the lens may make a noise while adjusting the aperture. This is not a malfunction. Zooming stops instantaneously. • When using the Extended/Extra optical zoom, the zooming action will stop temporarily. This is not a malfunction. Red lamp illuminated when pressing shutter button halfway in dark locations. • [AF Assist Lamp] is set to [ON] (→183). Camera is hot. • Camera may become a little warm during use, but this does not affect performance or quality. Clock is incorrect. • If you do not use the camera for a long time, the clock may be reset. → Reset the clock (→32). When using zoom, picture becomes slightly warped and the edges of the subject become colored. • Pictures may be slightly warped or colored around the edges, depending on the zoom ratio, but this is not a fault.