Brand: Motorola
Category: Navigation Device
Document Type: Manual
Language: EN
Manual for SCOUT2500
Uploaded: Nov. 21, 2025, 8:41 p.m.
Manual Publish Date: 2015-09-19
Warranty Information
This warranty covers consumer products for one year and accessories for ninety days from the date of purchase.
Welcome...
to your new Motorola Pet Tracker!
Thank you for purchasing the Motorola Pet Tracker. With SCOUT2500 you will always see where your dog or cat is located, safely around the house or patrolling the streets. Set a Geo fence for your pet, and receive alerts on your smart device if he or she leaves the defined perimeter.
How the Pet Tracker works
The mobile network enabled Pet Tracker is integrated with GPS and temperature sensor. It offers a quick and easy way for you to track the location of your dog and receive notifications when they escape from the virtual fence. The Pet Tracker sends alerts to your smart device through an App called "Hubble for Motorola Petcam".
Basic Setup
- Charge the Pet Tracker: Connect the power adapter and charge until the LED is solid red.
- Fit the Silicone Cover: Ensure the power button is aligned.
- Fit the Pet Tracker on your Dog's Neck: Adjust strap for a snug fit (two-finger rule).
- Power On/Off: Press and hold the POWER KEY for 3 seconds.
Connecting Devices
- Download and install the "Hubble for Motorola Petcam" App on your compatible smartphone or tablet.
- Create or log in to your Hubble account.
- Power on the Pet Tracker.
- Follow the app instructions to add the Pet Tracker to your account.
Overview of the Features in Hubble App
- Geo Fencing: Set virtual boundaries and receive alerts when your pet leaves them.
- Location Tracking: View your pet's current location based on GPS and mobile cell towers.
Troubleshooting and error codes
| Issue Category | Problem Description | Solution |
|---|---|---|
| Connectivity Issues | I get a message: We are having problems accessing your Pet Tracker. This could be due to the lack of a mobile connection. Please wait and try again later. | 1. Please try again in a few minutes. This could be due to an issue with your mobile connection. 2. If the problem persists, please restart your Pet Tracker to check if this fixes the problem. 3. Rebooting your smart phone/ smart device could also resolve the problem. |
| Connectivity Issues | I am not able to access my Pet Tracker. | Please check if the Pet Tracker is within the mobile network. |
| Features | The sound alert setting threshold is not right. | You can adjust Sound Sensitivity to trigger notifications under the Settings menu. (See Section 5.2) |
| Features | How many users can access the Pet Tracker at one time? | If you are accessing in local mode, two users are supported. If there are more than two users, all tracking will go through the remote server. This allows for unlimited user access to a single Pet Tracker at one time. |
| General | Which platforms are supported for access to my Pet Tracker? | Android™™ 4.2 iOS® Devices with iOS® version 7.0 |
| General | What is the significance of LED flashing? | A flashing LED indicates the following status: Slow flashing: Your Pet Tracker is in setup mode. You can add the Pet Tracker to your account in this mode. Out of the box, the Pet Tracker is in Setup mode. To reset to Setup mode, see Section 5.4. |
| General | How do I download the Application for Android™™ and iOS devices? | Android™™: - Open the Google Play Store on your Android™™ device - Select Search - Type "Hubble for Motorola Petcam" - The results will show the Hubble for Motorola Petcam App - Select to install it iOS Device: - Open the App StoreSM - Select Search - Type "Hubble for Motorola Petcam" - The results will show the Hubble for Motorola Petcam App - Select to install it |
| Setting Up | While I am adding a new Pet Tracker to my account, I am not able to find any Pet Tracker to add. | If you are trying to add a Pet Tracker which has previously been added into your account or another account, you will first have to reset the Pet Tracker. To reset the Pet Tracker, see Section 5.4. |
| Setting Up | During setup on devices for Android™™ and iOS, I am not able to find my Pet Tracker during the last step and the setup fails. | Please reset the Pet Tracker to Setup mode and try again. To reset the Pet Tracker, see Section 5.4. |