Brand: KENWOOD
Category: Audio
Document Type: Manual
Language: EN
Brand: KENWOOD
Category: Audio
Document Type: Manual
Language: EN
Uploaded: Nov. 21, 2025, 6:37 p.m.
Refer to the warranty card for information regarding the serial number and warranty details.
| Symptom | Cause | Remedy |
|---|---|---|
| Playback does not start when the Play key is pressed. | There is no disc in the player. | Load a disc and press the Play key. |
| There are no signals recorded on the side of the disc being played. | Turn the disc over and properly place it on the disc tray. | |
| Playback starts but no image/sound is seen/heard. | The TV is not turned on. | Turn on the TV. |
| The connection cords are not properly connected. | Properly reconnect the connection cords. (See pages 11-12) | |
| The picture is disrupted when the image is fast forwarded or fast reversed. | • The picture is slightly disrupted during fast forward and fast reverse operations. | • This is not a malfunction. |
| No sound is heard. | • The audio output cords are not properly connected. | • Properly connect the audio cords. (See pages 11-12) |
| • The volume control of the TV or amplifier is not adjusted properly. | • Set the sound volume to an appropriate level. | |
| • The player is in a special playback mode. | • Press the Play key to resume normal playback mode. | |
| No picture is displayed. | • Setting to progressive mode has been done for a TV not compatible with progressive mode. | • Return to interlaced mode is made when the Stop key is pressed for at least 5 seconds. |
| The picture does not look good or the picture/sound quality is poor. | A nearby device is generating noise. | • Separate this unit as far as possible from the device you think is generating the noise. |
| • The disc is dirty. | • Refer to the "Disc handling precautions" section and wipe dirt from the disc. (See page 10). Use a new disc. | |
| • The disc is damaged. | • Use a new disc. | |
| • There is condensation on the optical lens. | • Refer to the "Caution on condensation" section and evaporate the condensation. (See page 10) | |
| It takes a while for the disc to start playing. | Time is required for the unit to detect the disc type and size and for the rotation of the motor to stabilize. This is not a malfunction. | • Approximately 10 to 20 seconds are required for a disc to start playing, although the time differs depending on the disc. |
| The tray opens automatically. | • The disc is not placed horizontally. | • Properly place the disc on the tray. |
| The top and bottom of the screen cannot be seen, or the screen becomes black-and-white. | The video format of the disc being played does not match that of the connected TV monitor. | Refer to the "Video formats" section, and use a disc with the appropriate video format for your TV or a TV with the appropriate video format for the disc. (See page 9) |
| The subtitle is not displayed. | • The DVD disc being played does not contain the recording of subtitles. | • The subtitle cannot be displayed when the DVD disc being played does not contain the recording of subtitles. |
| • The subtitle mode is set to off. | • Press the SUBTITLE key to switch on the subtitle mode. (See page 28) | |
| The voice (or subtitle) language cannot be changed. | The DVD disc being played does not contain the recording of more than one audio (or subtitle) language. | The voice (or subtitle) language cannot be changed when the DVD disc being played does not contain the recording of more than one voice (or subtitle) language. |
| The viewing angle cannot be changed. | • The DVD disc being played does not contain the recording of more than one angle. | The viewing angle cannot be changed when the DVD disc being played does not contain the recording of more than one angle. |
| • You are attempting to switch the angle in a DVD section where more than one angle is not recorded. | • More than one viewing angle may be recorded only in limited sections in a disc. | |
| Playback will not start even after a title is selected. | • A viewing restriction (PARENTAL) has been set for the disc. | • Check the viewing restriction level (PARENTAL) setting. |
| The parental level cannot be changed. | You have forgotten the password. | • Set the initial setup to the factory setup with the following procedure. ① Press the SETUP key on the remote to display the Setup menu. ② Input the 6-digit number "210499" and the security code is cleared. ③ Enter a new code. (See page 18) |
| The voice or subtitle language selected in the initial setting is not played. | • The DVD disc being played does not contain the recording of the selected voice or subtitle language. | Use a DVD disc containing the recording of the selected voice or subtitle language. |
| • The initial playback language is specified by the DVD disc. | • Press SUBTITLE or the AUDIO key on the remote and select the language. (See pages 26-27) | |
| • The DVD specifications provide for selection at the menu screen. | • Select at the menu screen of the disc. | |
| Menu screen messages are not shown in the desired language. | • The menu language function (MENU) is not set to desired language. | • Select disc menu language. (See page 16) |
| A VCD cannot be played using menus. | The VCD disc being played is not compatible with P.B.C. | • Menu playback is available only with VCD discs recorded with P.B.C. |
| Remote control operation is not possible. | Batteries are exhausted. | Replace with new batteries. |
| The remote control is too far away from the system, the controlling angle is deviated or there is an obstacle in between. | Operate the unit inside the remote controllable range. | |
| The inhibition icon is displayed and remote control is not possible. | Playback is restricted intentionally by the software producer. | • The operation is inhibited. Please try another operation. |