Brand: Honeywell
Category: Security System
Document Type: Installation Guide
Language: EN
Installation Guide for HWF2V-COM
Uploaded: Nov. 21, 2025, 6:47 p.m.
Manual Publish Date: 2018-09-18
Warranty Information
For the latest warranty information, please visit https://www.security.honeywellhome.com/hsc/resources/wa/index.html.
The HWF2-COM Commercial Fire Communicator replaces a fire panel's POTS communication path with internet or cellular capabilities. It connects to a fire panel's DACT and offers three reporting paths: Cellular only, IP only, or IP primary/cellular backup. The PowerBoost1 module monitors and reports AC power loss and low battery conditions. All signals are sent to Honeywell's AlarmNet Network Control Center for routing to the central station.
Installation involves mounting the unit, connecting power and communication lines, and programming the communicator. Key steps include determining signal strength, mounting and wiring, programming via AlarmNet 360 website or a programming tool, registering with AlarmNet, configuring the fire panel, and testing the system.
Troubleshooting and error codes
| Possible Errors | Description |
| Registration BAD Timed Out | Displayed if no response to the registration request is received. |
| Registration BAD Pri Sub ID BAD | Indicates the city, central station, or customer number for the labeled account(s) is not accepted. The ID information was either entered incorrectly, or the central station failed to pre-authorize programmed ID numbers with AlarmNet customer service. |
| Registration BAD 2nd Sub ID BAD | Indicates the city, central station, or customer number for the Secondary account is not accepted. The ID information was either entered incorrectly, or the central station failed to pre-authorize programmed ID numbers with AlarmNet customer service. |
| Registration BAD Pri&Sec - IDS BAD | Displayed when both primary and secondary subscriber IDs are invalid. |
| Registration BAD Pri ID - Need PIN | Displayed if this is a repair/replacement, or an error was made in programming the Primary account information of the communicator for an existing account. This prompt appears for 2 seconds. See the Replacing an existing communicator section below for further displays. |
| Registration BAD 2nd ID - Need PIN | This prompt is displayed if this is a repair/replacement, or an error was made in programming the Secondary account information of the communicator for an existing account. This prompt appears for 2 seconds. See the Replacing an existing communicator section below for further displays. |
| Registration BAD Pri&2nd - Need PIN | This prompt is displayed if this is a repair/replacement, or an error was made in programming BOTH the Primary and Secondary account information of the communicator for an existing account. This prompt appears for 2 seconds. See the Replacing an existing communicator section below for further displays. |
| Testing Redir x FAIL before Gtwy | While tracing the connection to Redir x, the trace fails before ever reaching the local gateway (router). |
| Testing Redir x FAIL at Gtwy | While tracing the connection to Redir x, the trace fails after reaching the local gateway (router). |
| Testing Redir x FAIL at Pvt IP | While tracing the connection to Redir x, the trace fails after reaching the private IP. |
| Testing Redir x FAIL on IP Addr | While tracing the connection to Redir x, the trace fails after reaching the public IP. |
| Redir x ERR:Proxy 18 | After a successful trace to Redir x, the test of the network service timed out without a response. |