Name: Manual for DZ-BX31E
Brand: HITACHI
Availability: InStock

Troubleshooting and error codes

Symptom	Cause and Correction	Reference page
Battery cannot be charged.	Is the ambient temperature too low or too high? Charge the battery at 10 – 30°C. Is the battery abnormally hot? Remove the battery, leave it for a while to cool down, then charge it. Is the DC power cord connected to AC adapter/charger? Unplug it. Has the battery been unused for a long time? Remove the battery, and then reattach it. If the battery is still not charged, it may be dead: Purchase a new one. • If the battery does not charge after you try the above four procedures, it may be dead: Purchase a new battery.	36
Battery weakens fast	Are you using the DVD video camera/recorder where the temperature is low? A fully charged battery (DZ-BP7S/DZ-BP7SW/DZ-BP14SW) may be discharged sooner than usual at low temperatures. Keep extra batteries on hand. Battery may be dead. The performance of battery will deteriorate if it is used for an extended period of time or frequently: Purchase a new battery.	38 39
The CHARGE indicator on AC adapter/charger is blinking.	Is the ambient temperature too low or too high? Charge the battery in environment where the temperature is 10 – 30°C. The battery has possibly discharged excessively. Continue charging: After a while, the battery will be charged to the specified voltage, and the CHARGE indicator will light. Then the battery charge will be completed normally.	36, 37
Power turns off immediately after being turned on.	Is battery charged? Charge it.	36
When power is turned on, the LCD screen will turn on and off.	Is Power Save set to "On"? If the powered DVD video camera/recorder is left for as long as 5 minutes without recording or playback with “Power Save: On" specified, it will automatically turn off to save battery power. To restart recording in this case, set the power switch to “OFF” and then set it to "". You can also specify "Power Save: Off" to stop automatic power off.	93
Power goes off unexpectedly.
Power cannot be turned off.	Detach the battery or AC adapter/charger once, and then press the RESET button of DVD video camera/recorder: Reattach a power supply to DVD video camera/recorder before turning it on again.	37, 40, 150
Even if the DVD video camera/recorder is off, opening the cover will cause the ACCESS indicator to blink.	The DVD video camera/recorder will automatically turn on to recognise a disc: Closing the cover will automatically turn the DVD video camera/recorder off.	43
During recording
Pressing the REC or PHOTO button will not start recording.	Is the disc write-protected or the card locked?	27, 126, 138
Recording starts but stops immediately.	Is disc scratched or does dirt or fingerprint adhere to it? Clean the disc. If there is still no improvement, replace the disc.	26
LCD screen is hard to see.	Has brightness of LCD screen been adjusted? Stop recording and adjust the brightness. Is the DVD video camera/recorder being used outdoors? Use the viewfinder. When using LCD monitor, adjust its angle so that LCD screen is not exposed to direct sunlight.	91 32, 33
Unevenness appears on LCD monitor screen.	Did you press the LCD monitor or the area around it? If the LCD monitor is pressed, some unevenness will occur. Release your hand and leave the LCD monitor for a while: Normal display will be restored.	—
Focus is not correct.	Is it difficult to use auto focus with your subject? Focus manually. Does "MF" appear? The DVD video camera/recorder is set to manual focus. Focus the subject manually, or release manual focus. Is the dioptre control correctly adjusted if you are using the viewfinder as a monitor? Adjust the dioptre control. In cases other than the above, set the power switch to “OFF”, and then set it to "", or "" again.	72 71 33 41
An error message for repair appears.	Repair is only possible when the DVD video camera/recorder is powered by the AC adapter/charger. Remove the disc, and then insert another disc: The removed disc can later be repaired by connecting the AC adapter/charger.	40
During playback
Recognition of disc is not complete	Is disc dirty? Use the provided disc cleaning cloth to clean it.	26
Pressing the playback button will not start playback.	Has the image been recorded by devices other than this DVD video camera/recorder? Playback of image recorded on devices other than this DVD video camera/recorder may be impossible on this DVD video camera/recorder. Has scene been edited on a device other than this DVD video camera/recorder? If a scene recorded on this DVD video camera/recorder is edited on a device other than this DVD video camera/recorder, playback may not be possible on this DVD video camera/recorder.	55
No playback picture appears on TV screen.	Is TV input selector set correctly? Some TVs have multiple video input jacks. Check whether the correct input was selected on TV to match the connected jacks. If the DVD video camera/recorder is connected to VCR, set its input selector to “external input (LINE)”. Is the DVD video camera/recorder connected to TV correctly? Check the connections.	76 75
Playback picture is momentarily interrupted.	Is disc scratched or does dirt or fingerprint adhere to it? Clean the disc.	26
No sound	Is the TV volume control set correctly? Adjust TV volume control, and be sure to adjust the volume on TV.	76
Photos on card cannot be played back.	This DVD video camera/recorder can play back image data recorded on SD memory card in other digital cameras conforming to the DCF (Design rule for Camera File system) standard. The range of image data normally playable on this DVD video camera/recorder is that with pixels from 80 horizontal × 60 vertical to 4000 horizontal × 3000 vertical. If the pixel data is outside this range, blue thumbnails will appear (thumbnails* in the figure), meaning the image is unplayable. Even when the number of pixels is within the above range, playback may not be possible, depending on the recording status of the digital cameras used. DCF (Design rule for Camera File system) is an integrated image file format of digital cameras: Image files can be used on all digital devices conforming to DCF.	—
It will take some time to play back photos on card.	When playing back a still, "Playback." will appear: Stills with a large number of pixels will take some time to appear.	—
Miscellaneous
Power does not come on, or no operation occurs by pressing button.	Execute system reset (press the RESET button). Has the DVD video camera/recorder been subjected to impact? The DVD video camera/recorder could be damaged. Consult your dealer.	150 —
The date and time are incorrect.	Has the DVD video camera/recorder been left unused for a long period of time? The internal backup memory battery may be discharged: Charge it.	34
No scene can be deleted.	Is the cursor placed on the scene to be deleted? If the selected scene (framed in red) exists, that scene will be deleted even if you use yellow cursor to select any scene. Check the colours of cursors and bar graph on the thumbnail screen.	99, 103
Disc cannot be removed. (Cover will not open.)	Did you detach the battery or AC adapter/charger before setting the power switch to "OFF"? Is the battery charged? Connect a charged battery or the AC adapter/charger, and then press the DISC EJECT button to remove the disc. Did the DVD video camera/recorder turn off because the battery remaining level ran out? Connect a charged battery or the AC adapter/charger, set the power switch to "OFF", and then press the DISC EJECT button to remove the disc.	43, 44
Disc cover cannot be closed.	Is disc correctly inserted? Was disc inserted from wrong direction? Remove the disc and then reinsert it.	42
Operating sound is heard cyclically.	This sound is heard because the disc is cyclically operated and does not indicate a fault.	—
Some vibrations are felt or slight sound is heard from mechanism.	These vibrations or sound are caused by disc drive: This does not indicate a fault.	—