Name: Manual for EX-ZS10
Brand: CASIO
Availability: InStock

Troubleshooting and error codes

Problem	Possible Cause and Recommended Action
The subject is out of focus in the recorded image.	Image may not be focused properly. Adjust composition or focus frame. If flash is off, try changing flash mode or BEST SHOT scene.
The flash does not fire.	Check flash mode settings. If in a BEST SHOT scene, try changing it. Ensure flash is not set to OFF.
The (Flash Off) icon flashes red on the monitor screen and the flash does not fire.	The flash unit may be malfunctioning. Contact CASIO authorized service center.
Camera powers down during Self-timer.	The battery may be dead. Charge the battery.
The monitor screen image is out of focus.	May be using Manual Focus incorrectly. Ensure focus is set properly or try Macro mode for close-ups.
There is a vertical band in the monitor screen image.	This is "vertical smear" due to bright subjects and does not indicate malfunction.
There is digital noise in images.	Low light or high ISO sensitivity can cause noise. Use adequate lighting or lower ISO. Flash or specific lighting modes may help.
A recorded image was not saved.	Camera power might have been turned off before saving, or the memory card removed prematurely. Ensure battery is charged and do not remove card during saving.
Though available lighting is bright, the faces of people in the image are dark.	Insufficient light on subjects. Use flash (daylight synchro flash) or adjust EV shift.
Night shots come out bad.	Use specific BEST SHOT scenes for night shooting (Night Scene, Night Scene Portrait).
Subjects are too dark when shooting images in a seashore or ski area.	Sunlight reflection can cause underexposure. Use flash (daylight synchro flash) or adjust EV shift. Time stamping can disable digital zoom; turn it off if needed.
Digital zoom (including HD zoom) does not work. The zoom bar indicates zoom only up to a zoom factor of 5.0.	Time stamping may be enabled, disabling digital zoom. Turn off time stamping.
The image is out of focus during movie recording.	Subject may be outside focus range. Ensure subject is within range. Clean the lens if dirty.
Playback: The color of the playback image is different from what appears on the monitor screen when shooting.	Sunlight or light source shining directly into the lens. Reposition camera to avoid direct light.
Playback: Images are not displayed.	Camera cannot display non-DCF images from other cameras.
Playback: Images cannot be edited (with resizing, trimming, rotation).	Movies and snapshots recorded with another camera cannot be edited.
File Deletion: A file cannot be deleted.	File may be protected. Unprotect it. Alternatively, the "Disabled" setting might be "On"; change it to "Off".
Other: The wrong date and time are displayed, or the wrong date and time are being stored along with image data.	Date and time settings are incorrect. Set the correct date and time.
Other: The messages on the display are in the wrong language.	Incorrect display language selected. Change the display language.
Other: Images cannot be transferred over a USB connection.	Check USB cable connection. Ensure correct USB protocol is selected. Turn camera on. Connect directly to computer's USB port, avoid USB hubs.
Language selection screen appears when the camera is turned on.	Initial settings may not have been configured, or the battery was depleted. Check camera setup. There may be a memory data problem; perform a reset operation and reconfigure settings. If the issue persists, contact support.
The time and date settings configured the first time after purchasing the camera are reset to their factory defaults when remove the camera's battery.	Reload battery and reconfigure settings. Do not remove battery for at least 24 hours after configuring. If reset occurs after this period, the camera's setting memory might be defective; contact support.
Buttons are not responsive right after the power has been turned on.	With large capacity memory cards, there may be a delay after power-on before buttons become responsive.