Brand: CANON
Category: Printer
Document Type: Manual
Language: EN
Manual for TS3500
Uploaded: Sept. 12, 2025, 4:20 a.m.
Troubleshooting and error codes
| Error Code | Description | What to Do |
|---|---|---|
| 1890 | Shipping Tape etc. Are Still Attached | Shipping tape or protective material may still be attached to FINE cartridge holder. Store the output tray extension and the paper output tray, open the cover, and make sure that shipping tape and protective material have been removed from the FINE cartridge holder. If the shipping tape or protective material is still there, remove it and close the cover. |
| 2114 | Paper size settings at printer driver do not match the paper size registered in the printer. | Press the printer's Stop button to cancel printing. Match the paper loaded in the rear tray with the paper size registered on the printer using the printer's Paper Select button. Specify the paper size registered on the printer to the printer driver, and retry printing. |
| 2900 | Scanning print head alignment sheet failed. | Press the printer's OK button to cancel the error and take the corresponding actions below. Make sure the print head alignment sheet is set in the correct position and orientation on the platen. Make sure the platen and the print head alignment sheet are not dirty. Load A4 or Letter size plain paper in the rear tray. Check the print head condition by printing the nozzle check pattern. After carrying out the above actions, perform automatic print head alignment again. If the error is still not resolved, press the printer's OK button to cancel the error and perform manual print head alignment. |
| 2901 | Print head alignment pattern has been printed and printer is waiting to scan sheet. | Scan the printed alignment pattern. Load print head alignment sheet on platen. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark. Slowly close the document cover and press printer's Color button or Black button. The printer starts scanning the print head alignment sheet and automatically adjusts the print head position. |
| 4102 | Media type and paper size are not set correctly. | Press the printer's Stop button to cancel printing, change the media type or paper size setting, and then retry printing. |
| 4103 | Cannot perform printing with current print settings. | Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing. |
| 5011 | Printer error has occurred. | Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. |
| 5012 | Printer error has occurred. | Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. |
| 5100 | Printer error has occurred. | If you are printing, press the printer's Stop button to cancel printing, then turn off the printer. Check the following: Make sure FINE cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. Make sure the FINE cartridges are properly installed. Push up the ink cartridge lock lever until it clicks. Turn the printer back on. |
| 5200 | Printer error has occurred. | Turn off the printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. |
| 5B00 | Printer error has occurred. | Contact your nearest Canon service center to request a repair. |
| 6000 | Printer error has occurred. | If the paper is jammed, remove it depending on the jammed location and cause. Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. |