Brand: Canon
Category: Printer
Document Type: Manual
Language: EN
Manual for MX490 series
Uploaded: Nov. 21, 2025, 6:20 p.m.
Warranty Information
None
Read Me First
This section provides important introductory information about the online manual. It covers:
- Notes on Online Manual Usage: Details copyright restrictions, Canon's right to change content, and advice on seeking help for errors.
- How to Print: Instructions on using your web browser's print function, including steps for enabling background colors and images in different browsers (Internet Explorer, Firefox, Chrome).
How to Use the Online Manual
This section explains the symbols used throughout the document to ensure clear communication:
- Warning: Indicates instructions that, if ignored, could result in death or serious personal injury.
- Caution: Indicates instructions that, if ignored, could result in personal injury or material damage.
- Important: Highlights crucial information to prevent damage, injury, or improper use.
- Note: Provides operational notes and additional explanations.
- Basic: Explains basic operations of the product.
Note: Icons may vary depending on your product.
Touch-enabled Device Users: For touch actions, "right-click" should be replaced with the appropriate action for your operating system (e.g., "press and hold").
Troubleshooting and error codes
| Error Code | Cause | Action |
|---|---|---|
| 693A | Printer error has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| 6940 | Printer error has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| 6941 | Printer error has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| 6942 | Printer error has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| 6943 | Printer error has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| 6944 | Printer error has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| 6945 | Printer error has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| 6946 | Printer error has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| 9500 | Printer error has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| B201 | An error requiring you to contact the service center has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| B202 | An error requiring you to contact the service center has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| B203 | An error requiring you to contact the service center has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| B204 | An error requiring you to contact the service center has occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. Important: If you unplug the power cord, all the faxes stored in the machine's memory are deleted. |
| 1300 | Paper Is Jammed inside the Machine. | In Other Cases. |
| 1303 | Paper Is Jammed inside the Machine. | In Other Cases. |
| 2801 | Paper Is Jammed inside the Machine. | In Other Cases. |
| 5011 | Paper Is Jammed inside the Machine. | In Other Cases. |
| 5012 | Paper Is Jammed inside the Machine. | In Other Cases. |