Brand: Canon
Category: Printer
Document Type: Manual
Language: EN
Manual for G3010
Uploaded: April 20, 2026, 8:02 p.m.
Warranty Information
No warranty information is available in the provided document excerpt.
- Basic Operation: Learn how to print photos from a computer or smartphone/tablet, and how to copy documents.
- Network: Understand network settings, connection tips, and troubleshooting common network issues.
- Handling Paper, Originals, Ink Tanks, etc.: Instructions on loading various paper types and originals, and how to refill ink tanks and check ink levels.
- Maintenance: Covers procedures like cleaning print heads, paper feed rollers, and the inside of the printer to ensure optimal performance.
- Overview: Provides safety precautions, information on handling the printer, and details about main components.
- Changing Settings: Guides on adjusting print options, managing printer power, and configuring settings via the operation panel or computer.
- Specifications: Detailed information about paper compatibility and handling.
- Printing: Comprehensive instructions on printing from a computer, including basic setup and various printing methods.
- Copying: Steps for making copies on plain paper and switching page sizes.
- Scanning: Instructions for scanning from a computer or smartphone/tablet, including using IJ Scan Utility and ScanGear.
- Frequently Asked Questions: Solutions for common problems related to network, printing, scanning, and mechanical issues.
- List of Support Code for Error: A reference for error codes, including those related to paper jams.
Troubleshooting and error codes
| Error Code | Cause | What to Do |
|---|---|---|
| 1640 | The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. | To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with the corresponding color of ink. If printing is continued when the remaining ink level is below the lower limit line, the printer may consume a certain amount of ink to return to printable status and may also become damaged. To continue printing, press the printer's Black or Color button. After this operation, the remaining ink level notification function will not operate. To reuse this function, refill each color of ink to the upper limit line shown on the ink tank and press the printer's Black or Color button for at least 5 seconds. If any ink tank is not refilled to the upper limit line, a significant error may occur in the accuracy of the remaining ink level notification function. |
| 1700 | Ink absorber is almost full. | Press the printer's Black or Color button to continue printing. Contact your nearest Canon service center to request a repair. |
| 1890 | Protective material or tape may still be attached to cartridge holder. | Open the scanning unit / cover and make sure the protective material and tape have been removed from the cartridge holder. If the protective material or tape is still there, remove it and close the scanning unit / cover. If this does not solve the problem, contact your nearest Canon service center to request a repair. |
| 2900 | Scanning print head alignment sheet failed. | Press the printer's Black or Color button and check the following: • Make sure the print head alignment sheet is set in the correct position and orientation on the platen glass. • Make sure the platen glass and the print head alignment sheet are not dirty. • Make sure the loaded paper is correct. For print head alignment, load A4 or Letter-sized plain paper. • Make sure the print head nozzle is not clogged. Check the print head condition by printing the nozzle check pattern. After checking the above, start over auto print head alignment from the beginning. If the error is still not resolved, try manual print head alignment. |
| 2901 | Print head alignment pattern has been printed and printer is waiting to scan sheet. | Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark in the bottom right corner of the sheet with the alignment mark. 2. Slowly close the document cover and press printer's Black or Color button. The printer starts scanning the print head alignment sheet, and automatically adjusts the print head position. |
| 4103 | Cannot perform printing with current print settings. | Press the printer's Stop button to cancel printing. Then change the print settings and retry printing. |
| 5011 | Printer error has occurred. | Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. |
| 5012 | Printer error has occurred. | Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. |
| 5100 | Printer error has occurred. | Cancel printing and turn off the printer. Check the following: • Make sure cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the cartridges are properly installed. Open the scanning unit / cover, and then push the cartridge locking cover to make sure the cartridges are installed properly. Alternatively, push the joint buttons until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. |
| 5200 | Printer error has occurred. | Check the remaining ink level, and then refill the ink tank if necessary. Turn off the printer and unplug it. Wait about 10 minutes. Plug in the printer again and turn it back on. If the ink tank is refilled because it runs out of ink, perform Ink Flush. • From computer: Cleaning the Print Heads • From operation panel: How to Do Ink Flush If this does not solve the problem, contact your nearest Canon service center to request a repair. |
| 5B00 | Printer error has occurred. | Contact your nearest Canon service center to request a repair. |
| 6000 | Printer error has occurred. | If the paper is jammed, remove it depending on the jammed location and cause. Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. |