Brand: AEG
Category: Washing Machine
Document Type: Manual
Language: EN
Brand: AEG
Category: Washing Machine
Document Type: Manual
Language: EN
Uploaded: April 20, 2026, 7:53 p.m.
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For Perfect Results
Thank you for choosing this AEG product. We have created it to give you impeccable performance for many years, with innovative technologies that help make life simpler. Please spend a few minutes reading to get the very best from it.
Customer Care and Service
Always use original spare parts. When contacting our Authorised Service Centre, ensure that you have the following data available: Model, PNC, Serial Number. The information can be found on the rating plate.
| Problem | Possible solution |
|---|---|
| E10 The appliance does not fill with water properly. |
• Make sure that the water tap is open. • Make sure that the pressure of the water supply is not too low. For this information, contact your local water authority. • Make sure that the water tap is not clogged. • Make sure that the inlet hose has no kinks, damages or bends. • Make sure that the connection of the water inlet hose is correct. • Make sure that the filter of the inlet hose and the filter of the valve are not clogged. Refer to 'Care and cleaning'. |
| E20 The appliance does not drain the water. |
• Make sure that the sink spigot is not clogged. • Make sure that the drain hose has no kinks or bends. • Make sure that the drain filter is not clogged. Clean the filter, if necessary. Refer to "Care and cleaning". • Make sure that the connection of the drain hose is correct. • Set the drain programme if you set a programme without drain phase. • Set the drain programme if you set an option which ends with water in the tub. |
| E40 The appliance lid is open or not closed correctly. |
• Make sure that the lid is properly closed. |
| E91 No communication between electronic elements of the appliance. |
• The programme was not finished properly or the appliance stopped too early. • Switch the appliance off and on again. • If the alarm code appears again, contact the Authorised Service Centre. |
| EH0 The mains supply is unstable. |
• Wait until mains supply is stable. |
| EF0 The anti-flood device is on. |
• Disconnect the appliance and close the water tap. Contact the Authorised Service Centre. |
| The programme does not start. |
• Make sure that the mains plug is connected to the mains socket. • Make sure that the appliance lid and drum door are closed. • Make sure that there is no damaged fuse in the fuse box. • Make sure that the Start/Pauza has been touched. • If the delay start is set, cancel the setting or wait for the end of countdown. • Deactivate the Child Lock function if it is on. • Check the position of the knob on the selected programme. |
| The appliance fills with water and drains immediately. |
• Make sure that the drain hose is in the correct position. The hose may be positioned too low. Refer to "Installation instruction". • Set the spin programme. • Make sure that the drain filter is not clogged. Clean the filter, if necessary. Refer to "Care and cleaning". • Adjust manually the items in the tub and start the spin phase again. This problem may be caused by balance problems. |
| The spin phase does not operate or the washing cycle lasts longer than usual. |
• Make sure that the couplings of the water hoses are tight and there is not water leakages. • Make sure that the water inlet hose and the drain hose have no damages. • Make sure you use the correct detergent and the correct quantity of it. |
| There is water on the floor. |
• Make sure that a washing programme that ends with water in tub, has not been selected. • Make sure that the washing programme is finished. • Set the drain or the spin programme if there is water in the drum. |
| You cannot open the appliance lid. |
• Make sure that the appliance receives electrical power. • This problem may be caused by a failure of the appliance. Contact the Authorised Service Centre. |
| The appliance makes an unusual noise and vibrates. |
• Make sure the levelling of the appliance is correct. Refer to "Installation instruction". • Make sure that the packaging and/or the transit bolts are removed. Refer to "Installation instruction". • Add more laundry in the drum. The load may be too small. |
| The programme duration increases or decreases during programme execution. | • The ProSense System is able to adjust the programme duration according to the type and the laundry load size. Refer to "The ProSense System load detection" in "Daily Use" chapter. |
| The washing results are not satisfactory. |
• Increase the detergent quantity or use a different detergent. • Use special products to remove the stubborn stains before you wash the laundry. • Make sure that you set the correct temperature. • Decrease the laundry load. |
| Too much foam in the drum during the washing cycle. | • Reduce the quantity of detergent. |
| After the washing cycle, there are some detergent residues in the dispenser drawer. |
• Make sure that the flap is in the correct position. • Make sure you have used the detergent dispenser according the indications given in this user manual. |